The Conflict Management

Indonesia

  • Ulya Amelia Universitas Negeri Jakarta
DOI: https://doi.org/10.21009/improvement.v6i1.13727

Abstract

Abstract: Conflict management is a skill owned by individuals in an organization to improve performance. The purpose of this study was to determine (1) conflicts at schools and (2) conflict control at schools. The method used is a qualitative-case-study approach and literature review research. The data collection techniques used are (1) observation, (2) interviews, (3) documentation, and (4) literature review. The subjects of this study were the principal, deputy headmaster, educators, educational staff, counseling guidance teachers and students. The results of this study are (1) conflicts in education come from interpersonal, interpersonal, intra-group, intergroup, Intra-organization, and inter-organization. (2) Appropriate communication and conflict management approaches are needed to create positive impact and minimize negative impact

Keyword: Management, Conflict, School.

 

PENGELOLAAN KONFLIK

Ulya Amelia

Abstrak : Pengelolaan konflik adalah keterampilan yang harus dimiliki oleh individu dalam organisasi untuk meningkatkan kinerja. Tujuan penelitian ini adalah untuk mengetahui (1) konflik yang terjadi di sekolah dan (2) pengendalian konflik yang dilakukan di sekolah. Metode yang digunakan adalah pendekatan kalitatif studi kasus dan penelitian kajian pustaka. Teknik pengumpulan data adalah (1) observasi, (2) wawancara, (3) dokumentasi, dan (4) kajian pustaka. Subjek penelitian ini adalah kepala sekolah, wakil kepala sekolah, pendidik, tenaga pendidk, guru bimbingan konseling dan siswa. Hasil penelitian ini adalah (1) konflik yang muncul dalah pendidikan berupa interpersonal, interpersonal, intra group, intergroup. Intra organisasi, dan inter organisasi. (2) perlunya komunikasi dan pendekatan pengelolaan konflik yang tepat untuk menciptakan dampak positif dan meminimalisir dampak negatif.

Kata Kunci: manajemen, konflik, sekolah.

 

Published
2020-08-04
How to Cite
Ulya Amelia. (2020). The Conflict Management. Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan, 6(1), 71-85. https://doi.org/10.21009/improvement.v6i1.13727
Issue
Vol 6 No 1 (2019): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Section
Articles

Authors who publish with this Journal agree to the following terms:

  1. Author retain copyright and grant the journal right of first publication with the work simultaneously licensed under a creative commons attribution licensethat allow others to share the work within an acknowledgement of the work’s authorship and initial publication of this journal.
  2. Authors are able to enter into separate, additional contractual arrangementfor the non-exclusive distribution of the journal’s published version of the work (e.g. acknowledgement of its initial publication in this journal).
  3. Authors are permitted and encouraged to post their work online(e.g. in institutional repositories or on their websites) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published works.

  4. Users/public use of this website will be licensed to CC BY-NC-SA (Attribution & Non-Commercial-ShareAlike)