Hubungan antara Kepercayaan Organisasi dengan Organizational Citizenship Behavior (OCB) Pegawai Pusat Pendidikan dan Pelatihan Bea Dan Cukai Jakarta Timur
This research set aims to discover the relation between organizational trust and
organizational citizenship behavior at Pusat Pendidikan dan Pelatihan Bea dan Cukai
East Jakarta. The research variable is organizational trust as independent variabel (X)
and OCB as dependent variable (Y). The method used in this research is a survey method.
To collect the data from respondent researcher use an instrument for both variable
organizational trust and OCB.
Data analyzing techniques to test the hypothesis using product moment. Before
using the product moment researcher has to test the requirement test that cover normality
test and liniearity test. From the result of hypothesis test for significance correlation
researcher obtain Tscore > Ttable, Tscore = 31,78 and Ttable = 1,995. From the score
we can conclude that the hypothesis being submitted is accepted and the nil hypothesis is
From the result of the research can be concluded there is a positive relation
between organizational trust and organizational citizenship behavior of employee at
Pusat Pendidikan dan Pelatihan Bea dan Cukai East Jakarta. The result also sow the
contribution of organizational trust for OCB is 93,61%. From the score can be described
that the organizational trust giving a big amount of contribution for the enhancement of
employee OCB. However to give the positive influence on OCB employee required
another factor and not just organizational trust but also another factor that could
increase the influence of OCB.