Hidayah, R. T., & Utami, E. M. (2017). E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM. JRMSI - Jurnal Riset Manajemen Sains Indonesia, 8(2), 258 - 274. https://doi.org/10.21009/JRMSI.008.2.05