Hidayah, Riski Taufik, and Eristy Minda Utami. 2017. “E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM”. JRMSI - Jurnal Riset Manajemen Sains Indonesia 8 (2), 258 -74. https://doi.org/10.21009/JRMSI.008.2.05.