Anindhita, Nindie. “J&T Express Customer Relationship Management (CRM) Related to Customer Complains”. ICHELSS: International Conference on Humanities, Education, Law, and Social Sciences 2, no. 1 (November 22, 2022): 49–58. Accessed November 21, 2024. https://journal.unj.ac.id/unj/index.php/hispisi/article/view/31034.