LUBIS, Fitri Romaito; SIREGAR, Martua; HARAHAP, Yusniar; HARAHAP, Bayo; AZZAHRA, Fitrah Suci. Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University. Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan, [S. l.], v. 11, n. 2, p. 177–190, 2024. DOI: 10.21009/improvement.v11i2.49726. Disponível em: https://journal.unj.ac.id/unj/index.php/improvement/article/view/49726. Acesso em: 22 jan. 2025.