DIRKSE VAN SCHALKWYK, Riaan; VAN ANTWERPEN, Sumei. DEVELOPING A THEORETICAL SERVICE QUALITY FRAMEWORK FOR A STUDENT FUNDING SYSTEM. Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan, [S. l.], v. 12, n. 1, p. 31–46, 2025. DOI: 10.21009/improvement.v12i1.53981. Disponível em: https://journal.unj.ac.id/unj/index.php/improvement/article/view/53981. Acesso em: 19 may. 2026.