ANUGRAH, Andi; SUKARDJO, Mochammad; KHAERUDIN. ENHANCING COMPETENCIES OF CONTACT CENTER TEAM LEADERS THROUGH BLENDED LEARNING: EVIDENCE FROM A NATIONAL COMPETITION IN INDONESIA. Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan, [S. l.], v. 12, n. 2, p. 94–107, 2025. DOI: 10.21009/improvement.v12i2.61808. Disponível em: https://journal.unj.ac.id/unj/index.php/improvement/article/view/61808. Acesso em: 19 may. 2026.