Anugrah, Andi, Mochammad Sukardjo, and Khaerudin. 2025. “ENHANCING COMPETENCIES OF CONTACT CENTER TEAM LEADERS THROUGH BLENDED LEARNING: EVIDENCE FROM A NATIONAL COMPETITION IN INDONESIA”. Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan 12 (2):94-107. https://doi.org/10.21009/improvement.v12i2.61808.