The Role of Zakat Literacy and Service Quality on Muzakki Trust
Keywords:
Financial literacy, Service quality, Accountability, Trust, SEMAbstract
This research aims to determine the level of financial literacy, especially zakat among Muzakki, as well as a summary of the level of Muzakki trust in the accountability of Zakat management institutions in Palopo City. Data was collected using a purposive sampling method with an online survey approach. 115 Muzakki participated in the research and Structural Equation Modeling (SEM) was used to analyze the data and test the hypothesis. This research found that financial literacy, especially regarding Zakat, has a positive and significant effect on the trust and accountability of Zakat Management Institutions. On the other hand, the service quality of Zakat Management Institutions does not have a positive effect on trust and accountability. Furthermore, the accountability of Zakat Fund managers influences Muzakki's trust in Zakat Management Institutions. This proves that financial literacy increases people's awareness of paying zakat.
References
Alvin, A., & Hukom, A. (2023). Factors that Influence Poverty in Central Kalimantan Province 2013-2022. Journal of Economic Management Accounting, 29(1), 85-96.
Amalia, N., & Widiastuti, T. (2020). The influence of accountability, transparency and service quality on muzaki's interest in paying zakat. Journal of Theoretical and Applied Sharia Economics, 6(9), 1756-1769.
Central Bureau of Statistics. 2023. Poverty profile in Indonesia. Retrieved November 25, 2023, fromhttps://www.bps.go.id/id/pressrelease/2023/07/17/2016/profil-kemiskinan-di-indonesia-maret-2023.html
Dimyati, D. (2017). The Urgency of Productive Zakat in Indonesia. Al-Tijary, 189-204.
Grahesti, A., Hutami, AS, & Rohmah, JM (2023). The Influence of Accountability, Credibility and Transparency on Interest in Paying Zakat at Amil Zakat Institutions in Surakarta. Scientific Journal of Islamic Economics, 9(1), 1421-1429.
Hakim, R., & Amalia, R. (2023). Trends and Strategies for Collecting Zakat, Infaq and Alms (ZIS) Funds during the Covid-19 Pandemic: Multisite Study at the National Zakat Amil Agency (BAZNAS) Malang City, Jombang Regency and Tanah Laut Regency, South Kalimantan. Scientific Journal of Islamic Economics, 9(2), 2431-2441.
Hardiyansyah. (2018). Public Service Quality: Concept, Dimensions, Indicators and Implementation. Gava Media.
Kabib, N., Al Umar, AUA, Fitriani, A., Lorenza, L., & Mustofa, MTL (2021). The influence of accountability and transparency on muzakki's interest in paying zakat at BAZNAS Sragen. Scientific Journal of Islamic Economics, 7(1), 341-349.
Langingi, E., PANGKEY, M., & LONDA, V. (2018). The Influence of Compensation on the Quality of Public Services in the Government of Ratahan District, Southeast Minahasa Regency. Journal of Public Administration, 4(60).
Maulida, EFJ, & Anshor, AM (2022). Strategy of the Amil Zakat Infaq Shadaqah Muhammadiyah Institution in Tulungagung Regency in Increasing Muzakki Trust. ZAWA: Management of Zakat and Waqf Journal, 2(1), 1-8.
Ningsih, HA, & Fitriah, N. (2022). Rice Farmers' Understanding of Agricultural Zakat in Ganrang Batu Village, Jeneponto Regency. Al-Ubudiyah: Journal of Islamic Education and Studies, 3(1), 35-41.
Permana, H., & Syam, S. (2023). Binjai City Baznas Zakat Management in the Community during the Covid-19 Pandemic (Study of the Implementation of Law No. 23 of 2011 concerning Zakat). Journal of Legal Interpretation, 4(1), 92-99.
Putra, B., & Deviani, D. (2023). The Influence of Amil's Competence and Accountability on Muzakki's Trust in LAZISMU Payakumbuh. JOURNAL OF EXPLORATIONAL ACCOUNTING, 5(2), 707-717.
Riyanto, R., & Tesmanto, J. (2023). Effectiveness of Zakat Management in Baznas Bekasi City with the Principles of Transparency and Accountability. Al-Kharaj: Journal of Sharia Economics, Finance & Business, 5(2), 723-729.
Saputra, K. (2018). THE INFLUENCE OF INSTITUTIONAL IMAGE AND SERVICE QUALITY ON MUZAKKI LOYALTY IN BAITUL MAL, BANDA ACEH CITY.
Sevima, F. (2020, October). Definition of Literacy According to Experts, Goals, Benefits, Types
Ulfa, U. (2023). Analysis of Agricultural Zakat Literacy among Farmers in Matang Danau Village, Paloh District. Journal of Global Futuristics, 1(2), 110-117.
Viphindrartin, S., Haris, FHU, & Munir, A. (2021). The Influence of Productive Zakat on the Level of Mustahik Income in Banyuwangi Regency. E-Journal of Business Economics and Accounting, 8(2), 145-149.
Amalia, N., & Widiastuti, T. (2020). The influence of accountability, transparency and service quality on muzaki's interest in paying zakat. Journal of Theoretical and Applied Sharia Economics, 6(9), 1756-1769.
Central Bureau of Statistics. 2023. Poverty profile in Indonesia. Retrieved November 25, 2023, fromhttps://www.bps.go.id/id/pressrelease/2023/07/17/2016/profil-kemiskinan-di-indonesia-maret-2023.html
Dimyati, D. (2017). The Urgency of Productive Zakat in Indonesia. Al-Tijary, 189-204.
Grahesti, A., Hutami, AS, & Rohmah, JM (2023). The Influence of Accountability, Credibility and Transparency on Interest in Paying Zakat at Amil Zakat Institutions in Surakarta. Scientific Journal of Islamic Economics, 9(1), 1421-1429.
Hakim, R., & Amalia, R. (2023). Trends and Strategies for Collecting Zakat, Infaq and Alms (ZIS) Funds during the Covid-19 Pandemic: Multisite Study at the National Zakat Amil Agency (BAZNAS) Malang City, Jombang Regency and Tanah Laut Regency, South Kalimantan. Scientific Journal of Islamic Economics, 9(2), 2431-2441.
Hardiyansyah. (2018). Public Service Quality: Concept, Dimensions, Indicators and Implementation. Gava Media.
Kabib, N., Al Umar, AUA, Fitriani, A., Lorenza, L., & Mustofa, MTL (2021). The influence of accountability and transparency on muzakki's interest in paying zakat at BAZNAS Sragen. Scientific Journal of Islamic Economics, 7(1), 341-349.
Langingi, E., PANGKEY, M., & LONDA, V. (2018). The Influence of Compensation on the Quality of Public Services in the Government of Ratahan District, Southeast Minahasa Regency. Journal of Public Administration, 4(60).
Maulida, EFJ, & Anshor, AM (2022). Strategy of the Amil Zakat Infaq Shadaqah Muhammadiyah Institution in Tulungagung Regency in Increasing Muzakki Trust. ZAWA: Management of Zakat and Waqf Journal, 2(1), 1-8.
Ningsih, HA, & Fitriah, N. (2022). Rice Farmers' Understanding of Agricultural Zakat in Ganrang Batu Village, Jeneponto Regency. Al-Ubudiyah: Journal of Islamic Education and Studies, 3(1), 35-41.
Permana, H., & Syam, S. (2023). Binjai City Baznas Zakat Management in the Community during the Covid-19 Pandemic (Study of the Implementation of Law No. 23 of 2011 concerning Zakat). Journal of Legal Interpretation, 4(1), 92-99.
Putra, B., & Deviani, D. (2023). The Influence of Amil's Competence and Accountability on Muzakki's Trust in LAZISMU Payakumbuh. JOURNAL OF EXPLORATIONAL ACCOUNTING, 5(2), 707-717.
Riyanto, R., & Tesmanto, J. (2023). Effectiveness of Zakat Management in Baznas Bekasi City with the Principles of Transparency and Accountability. Al-Kharaj: Journal of Sharia Economics, Finance & Business, 5(2), 723-729.
Saputra, K. (2018). THE INFLUENCE OF INSTITUTIONAL IMAGE AND SERVICE QUALITY ON MUZAKKI LOYALTY IN BAITUL MAL, BANDA ACEH CITY.
Sevima, F. (2020, October). Definition of Literacy According to Experts, Goals, Benefits, Types
Ulfa, U. (2023). Analysis of Agricultural Zakat Literacy among Farmers in Matang Danau Village, Paloh District. Journal of Global Futuristics, 1(2), 110-117.
Viphindrartin, S., Haris, FHU, & Munir, A. (2021). The Influence of Productive Zakat on the Level of Mustahik Income in Banyuwangi Regency. E-Journal of Business Economics and Accounting, 8(2), 145-149.
Downloads
Published
2024-11-13
How to Cite
Gading Muliati, R., Rahmawati, & Junaidi. (2024). The Role of Zakat Literacy and Service Quality on Muzakki Trust . International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 2(1), 1395–1403. Retrieved from https://journal.unj.ac.id/unj/index.php/isc-beam/article/view/46618
