The Effect of Financial Capability and Trust on The Adoption Fintech Services
Keywords:
Financial, Fintech Service, Financial Capability, Trust, Palu CityAbstract
This study examines whether financial capability and trust influence the adoption of fintech services. The research model was analyzed from 40 respondents in Palu, Central Sulawesi, Indonesia. The research sample was determined based on accidental sampling technique. A quantitative approach was used as the data analysis method. Data were analyzed using multiple regression analysis (MRA) and descriptive statistical analysis. The results showed that financial capability has no effect and trust has a significant effect on the adoption of fintech services. However, it simultaneously affects the adoption of fintech services.
References
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Kaur, S., & Arora, S. (2020). Role Of Perceived Risk In Online Banking And Its Impact On Behavioral Intention: Trust As A Moderator. Journal Of Asia Business Studies, 15(1), 1–30. Https://Doi.Org/10.1108/Jabs-08-2019-0252
Kilani, A. A.-H. Z., Kakeesh, D. F., Al-Weshah, G. A., & Al-Debei, M. M. (2023). Consumer Post-Adoption Of E-Wallet: An Extended Utaut2 Perspective With Trust. Journal Of Open Innovation: Technology, Market, And Complexity, 9(3), 100113. Https://Doi.Org/10.1016/J.Joitmc.2023.100113
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Li, B., & Xu, Z. (2021). Insights Into Financial Technology (Fintech): A Bibliometric And Visual Study. Financial Innovation, 7(1), 69. Https://Doi.Org/10.1186/S40854-021-00285-7
Lontaan, P., & Ponirin. (2023). Faktor-Faktor Yang Mempengaruhi Konsumen Dalam Menggunakan Jasa Grab-Food Di Kota Palu. 9.
Mention, A.-L. (2019). The Future Of Fintech. Research-Technology Management, 62(4), 59–63. Https://Doi.Org/10.1080/08956308.2019.1613123
Nangin, M. A., Barus, I. R. G., & Wahyoedi, S. (2020). The Effects Of Perceived Ease Of Use, Security, And Promotion On Trust And Its Implications On Fintech Adoption. Journal Of Consumer Sciences, 5(2), 124–138. Https://Doi.Org/10.29244/Jcs.5.2.124-138
Nugraha, D. P., Setiawan, B., Emilda, E., Masyhuri, M., Quynh, M. N., Nathan, R. J., Fekete‐Farkas, M., & Hágen, I. (2024). Role Of Financial Literacy And Saving Habits On Fintech Adoption Post Covid-19. Etikonomi, 23(1), 63–80. Https://Doi.Org/10.15408/Etk.V23i1.37856
Perlman, L., & Wechsler, M. (2019). Mobile Coverage And Its Impact On Digital Financial Services (Ssrn Scholarly Paper 3370669). Https://Doi.Org/10.2139/Ssrn.3370669
Russell, R., Kutin, J., & Marriner, T. (2020). Financial Capability Research In Australia.
Suler, P., Palmer, L., & Bilan, S. (2021). Internet Of Things Sensing Networks, Digitized Mass Production, And Sustainable Organizational Performance In Cyber-Physical System-Based Smart Factories. Journal Of Self-Governance And Management Economics, 9, 42–51. Https://Doi.Org/10.22381/Jsme9220214
Thakor, A. V. (2020). Fintech And Banking: What Do We Know? Journal Of Financial Intermediation, 41, 100833. Https://Doi.Org/10.1016/J.Jfi.2019.100833
Urumsah, D., Ispridevi, R. F., Nurherwening, A., & Hardinto, W. (2022). Fintech Adoption: Its Determinants And Organizational Benefits In Indonesia. Jurnal Akuntansi Dan Auditing Indonesia, 88–101. Https://Doi.Org/10.20885/Jaai.Vol26.Iss1.Art9
Xiao, J. J., Huang, J., Goyal, K., & Kumar, S. (2022). Financial Capability: A Systematic Conceptual Review, Extension And Synthesis. International Journal Of Bank Marketing, 40(7), 1680–1717. Https://Doi.Org/10.1108/Ijbm-05-2022-0185
Zarifis, A., & Cheng, X. (2022). A Model Of Trust In Fintech And Trust In Insurtech: How Artificial Intelligence And The Context Influence It. Journal Of Behavioral And Experimental Finance, 36, 100739. Https://Doi.Org/10.1016/J.Jbef.2022.100739
Aloulou, M., Grati, R., Al-Qudah, A. A., & Al-Okaily, M. (2024). Does Fintech Adoption Increase The Diffusion Rate Of Digital Financial Inclusion? A Study Of The Banking Industry Sector. Journal Of Financial Reporting And Accounting, 22(2), 289–307. Https://Doi.Org/10.1108/Jfra-05-2023-0224
Al-Qudah, A. A., Al-Okaily, M., Alqudah, G., & Ghazlat, A. (2024). Mobile Payment Adoption In The Time Of The Covid-19 Pandemic. Electronic Commerce Research, 24(1), 427–451. Https://Doi.Org/10.1007/S10660-022-09577-1
Amnas, M. B., Selvam, M., Raja, M., Santhoshkumar, S., & Parayitam, S. (2023). Understanding The Determinants Of Fintech Adoption: Integrating Utaut2 With Trust Theoretic Model. Journal Of Risk And Financial Management, 16(12), 505. Https://Doi.Org/10.3390/Jrfm16120505
Bajunaied, K., Hussin, N., & Kamarudin, S. (2023). Behavioral Intention To Adopt Fintech Services: An Extension Of Unified Theory Of Acceptance And Use Of Technology. Journal Of Open Innovation: Technology, Market, And Complexity, 9(1), 100010. Https://Doi.Org/10.1016/J.Joitmc.2023.100010
Basri, S., Hawaldar, I. T., & Kumar, K. N. (2021). Continuance Intentions To Use Fintech Peer-To-Peer Payments Apps In India (Ssrn Scholarly Paper 3996876). Https://Doi.Org/10.2139/Ssrn.3996876
Beimers, D. L. (2019). Financial Capability And Asset Building In Vulnerable Households. Journal Of Baccalaureate Social Work, 24(1), 299–302. Https://Doi.Org/10.18084/1084-7219.24.1.299
Bongomin, G. O. C., & Ntayi, J. (2019). Trust: Mediator Between Mobile Money Adoption And Usage And Financial Inclusion. Social Responsibility Journal, 16(8), 1215–1237. Https://Doi.Org/10.1108/Srj-01-2019-0011
Bongomin, G. O. C., & Ntayi, J. M. (2020). Mobile Money Adoption And Usage And Financial Inclusion: Mediating Effect Of Digital Consumer Protection. Digital Policy, Regulation And Governance, 22(3), 157–176. Https://Doi.Org/10.1108/Dprg-01-2019-0005
Cabeza-García, L., Del Brio, E. B., & Oscanoa-Victorio, M. L. (2019). Female Financial Inclusion And Its Impacts On Inclusive Economic Development. Women’s Studies International Forum, 77, 102300. Https://Doi.Org/10.1016/J.Wsif.2019.102300
Çera, G., Phan, Q. P. T., Androniceanu, A., & Çera, E. (2020). Financial Capability And Technology Implications For Online Shopping. E+M Ekonomie A Management, 23(2), 156–172. Https://Doi.Org/10.15240/Tul/001/2020-2-011
Cheng, M., & Qu, Y. (2020). Does Bank Fintech Reduce Credit Risk? Evidence From China. Pacific-Basin Finance Journal, 63, 101398. Https://Doi.Org/10.1016/J.Pacfin.2020.101398
Darman, D. (2019). Apakah Terjadi Fenomena January Effect Di Bursa Efek Indonesia? 6.
Frost, J. (2020). The Economic Forces Driving Fintech Adoption Across Countries. Ssrn Electronic Journal. Https://Doi.Org/10.2139/Ssrn.3515326
Hassan, M. S., Islam, M. A., Yusof, M. F., & Nasir, H. (2023). Users’ Fintech Services Acceptance: A Cross-Sectional Study On Malaysian Insurance & Takaful Industry. Heliyon, 9(11). Https://Doi.Org/10.1016/J.Heliyon.2023.E21130
Hutapea, R. S., & Wijaya, E. (2021). Perceived Risk, Trust, And Intention To Use Fintech Service During The Covid-19 Pandemic: 2nd International Seminar Of Science And Applied Technology (Issat 2021), Bandung, Indonesia. Https://Doi.Org/10.2991/Aer.K.211106.102
Januwar, H., & Bachri, S. (2023). Pengaruh Karakteristik Syariah Marketing Dan Relationship Marketing Terhadap Kepuasan Nasabah Bank Muamalat. 9.
Jünger, M., & Mietzner, M. (2019). Banking Goes Digital: The Adoption Of Fintech Services By German Households.
Kaur, S., & Arora, S. (2020). Role Of Perceived Risk In Online Banking And Its Impact On Behavioral Intention: Trust As A Moderator. Journal Of Asia Business Studies, 15(1), 1–30. Https://Doi.Org/10.1108/Jabs-08-2019-0252
Kilani, A. A.-H. Z., Kakeesh, D. F., Al-Weshah, G. A., & Al-Debei, M. M. (2023). Consumer Post-Adoption Of E-Wallet: An Extended Utaut2 Perspective With Trust. Journal Of Open Innovation: Technology, Market, And Complexity, 9(3), 100113. Https://Doi.Org/10.1016/J.Joitmc.2023.100113
Laksamana, P., Suharyanto, S., & Cahaya, Y. F. (2022). Determining Factors Of Continuance Intention In Mobile Payment: Fintech Industry Perspective. Asia Pacific Journal Of Marketing And Logistics, 35(7), 1699–1718. Https://Doi.Org/10.1108/Apjml-11-2021-0851
Li, B., & Xu, Z. (2021). Insights Into Financial Technology (Fintech): A Bibliometric And Visual Study. Financial Innovation, 7(1), 69. Https://Doi.Org/10.1186/S40854-021-00285-7
Lontaan, P., & Ponirin. (2023). Faktor-Faktor Yang Mempengaruhi Konsumen Dalam Menggunakan Jasa Grab-Food Di Kota Palu. 9.
Mention, A.-L. (2019). The Future Of Fintech. Research-Technology Management, 62(4), 59–63. Https://Doi.Org/10.1080/08956308.2019.1613123
Nangin, M. A., Barus, I. R. G., & Wahyoedi, S. (2020). The Effects Of Perceived Ease Of Use, Security, And Promotion On Trust And Its Implications On Fintech Adoption. Journal Of Consumer Sciences, 5(2), 124–138. Https://Doi.Org/10.29244/Jcs.5.2.124-138
Nugraha, D. P., Setiawan, B., Emilda, E., Masyhuri, M., Quynh, M. N., Nathan, R. J., Fekete‐Farkas, M., & Hágen, I. (2024). Role Of Financial Literacy And Saving Habits On Fintech Adoption Post Covid-19. Etikonomi, 23(1), 63–80. Https://Doi.Org/10.15408/Etk.V23i1.37856
Perlman, L., & Wechsler, M. (2019). Mobile Coverage And Its Impact On Digital Financial Services (Ssrn Scholarly Paper 3370669). Https://Doi.Org/10.2139/Ssrn.3370669
Russell, R., Kutin, J., & Marriner, T. (2020). Financial Capability Research In Australia.
Suler, P., Palmer, L., & Bilan, S. (2021). Internet Of Things Sensing Networks, Digitized Mass Production, And Sustainable Organizational Performance In Cyber-Physical System-Based Smart Factories. Journal Of Self-Governance And Management Economics, 9, 42–51. Https://Doi.Org/10.22381/Jsme9220214
Thakor, A. V. (2020). Fintech And Banking: What Do We Know? Journal Of Financial Intermediation, 41, 100833. Https://Doi.Org/10.1016/J.Jfi.2019.100833
Urumsah, D., Ispridevi, R. F., Nurherwening, A., & Hardinto, W. (2022). Fintech Adoption: Its Determinants And Organizational Benefits In Indonesia. Jurnal Akuntansi Dan Auditing Indonesia, 88–101. Https://Doi.Org/10.20885/Jaai.Vol26.Iss1.Art9
Xiao, J. J., Huang, J., Goyal, K., & Kumar, S. (2022). Financial Capability: A Systematic Conceptual Review, Extension And Synthesis. International Journal Of Bank Marketing, 40(7), 1680–1717. Https://Doi.Org/10.1108/Ijbm-05-2022-0185
Zarifis, A., & Cheng, X. (2022). A Model Of Trust In Fintech And Trust In Insurtech: How Artificial Intelligence And The Context Influence It. Journal Of Behavioral And Experimental Finance, 36, 100739. Https://Doi.Org/10.1016/J.Jbef.2022.100739
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Published
2024-11-19
How to Cite
Sri Rahayu Ramadhani, S. R. R. (2024). The Effect of Financial Capability and Trust on The Adoption Fintech Services. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 2(1), 3064–3071. Retrieved from https://journal.unj.ac.id/unj/index.php/isc-beam/article/view/47071
