The Relationship between Service Quality and Student Satisfaction at SMKN 4 Sukabumi City
Hubungan Kualitas Pelayanan terhadap Kepuasaan Siswa SMKN 4 Kota Sukabumi
DOI:
https://doi.org/10.21009/ISC-BEAM.013.142Keywords:
service quality, student satisfactionAbstract
This research is a quantitative research, with student respondents SMKN 4 Sukabumi City. The selection of respondents using the technique accidental sampling with total 100 respondent based on the calculation slovin formula. Data collection is done through questionnaire and interview and method of analysis using descriptive analysis, spearman rank correlation coefficient analysis, and hypothesis testing. The result of this study indicate that the interpretation of service quality variable at SMKN 4 Sukabumi City is very good with a value of 87%. Interpretation of student satisfication varable at SMKN 4 Sukabumi City is very satisfied with the value of 84%. Hypothesis testing shows a value of 5,838 > 1,98 and sig value < α is 0,000 < 0,01 the reject Ho, which means that there is a relationship between service quality and student satisfication at SMKN 4 Sukabumi City.
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