Digital Transformation Through Artificial Intelligence
Implication for the Financial Performance of the Banking Sector
Keywords:
Keywords: Artificial Intelligence, Financial Performance, BankingAbstract
This study aims to analyze the influence of Artificial Intelligence (AI) implementation on the financial performance of banking companies in Indonesia. As the banking sector rapidly transforms digitally, AI is expected to enhance operational efficiency, optimize risk management, and improve financial outcomes. Understanding how AI affects profitability and return on equity is crucial for banks to remain competitive in the digital economy.
This research employs a quantitative approach using content analysis to assess the extent of AI application in 46 banking companies listed on the Indonesia Stock Exchange in 2024. The AI implementation is evaluated based on annual reports, and financial performance is measured through Return on Equity (ROE). Statistical analysis, including linear regression, is conducted using SPSS 27 to determine the relationship between AI and financial performance.
The results indicate that AI implementation has a significant and positive effect on financial performance. The regression coefficient shows that each unit increase in AI adoption improves ROE by 5.744 units, and the significance value (p = 0.002) confirms a strong statistical relationship. These findings suggest that integrating AI into core banking operations can be a strategic lever to boost profitability.
References
Adjei, J.K., Adams, S., & Mamattah, L. (2021). Adoption of cloud computing in Ghana; accounting for institutional factors. Technology in Society, 65, 101583. https://doi.org/10.1016/J.TECHSOC.2021.101583
Caison, A.L., Bulman, D., Pai, S., & Neville, D. (2008). Explore the technological readiness of nursing and medical students at Canadian Universities. Journal of Interprofessional Care, 22(3), 283–294. https://doi.org/10.1080/13561820802061809
Jang, M., Aavakare, M., Nikou, S., & Kim, S. (2021). The impact of literacy on the intention to use digital technology for learning: A comparative study of Korea and Finland. Telecommunications Policy, 45(7), 102154. https://doi.org/10.1016/J.TELPOL.2021.102154
Madan, K., & Yadav, R. (2018). Understanding and predicting the antecedent of mobile shopping adoption: An emerging country perspective. Asia Pacific Journal of Marketing and Logistics, 30(1), 139–162. https://doi.org/10.1108/APJML-02-2017-0023
Binns, A. (2018). AI adoption in banking: A trust dilemma? Journal of Digital Banking, 2(3), 45-56.
Davenport, T. H. (2019). Artificial intelligence in banking: A new frontier for risk management. Journal of Risk Management, 13(2), 123-135.
Jagtiani, J. A., & Lemieux, C. (2018). The role of artificial intelligence in banking: A double-edged sword? Journal of Financial Innovation, 9(1), 34-45.
Laudon, K. C. (2020). Management information systems: Managing the digital firm. Pearson Education.
Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press.
Rogers, E. M. (2003). Diffusion of innovations (5th ed.). Free Press.
Kotter, J. P. (1996). Leading change. Harvard Business Press.
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
Chatterjee, S., Rana, N. P., & Tamilia, E. (2021). AI and digital banking: How artificial intelligence is reshaping banking operations. Journal of Digital Banking, 4(1), 78-91.
Mikalef, P., Krogstie, J., & Pappas, I. O. (2019). Artificial intelligence in banking: A comprehensive review of benefits and challenges. Journal of Information Technology, 34(3), 245-263.
Singh, R., Sharma, R., & Arora, P. (2020). Transforming banking operations with AI: Opportunities and risks.International Journal of Business Innovation and Research, 24(2), 130-146.
Finkenwirth, A. (2021). Exploring the impact of digital transformation on financial services. Journal of Financial Transformation, 8(2), 50-65.
Zeng, Y., Zhang, Y., & Liu, Y. (2020). Artificial intelligence and financial risk: Exploring the role of machine learning in risk management. Journal of Risk and Financial Management, 13(4), 220-234.
Kumar, V., & Raj, S. (2020). The impact of digital transformation on the financial performance of banks. Journal of Financial Services Research, 45(1), 89-102.
Purnama, A., & Agung, A. (2022). The effectiveness of AI in financial services: A case study of Indonesian banks.Journal of Asian Finance, Economics, and Business, 9(3), 135-148.


