A Building Public Trust in Judicial Institutions Through Digital Capability, Collaboration, and Organizational Agility
Keywords:
Keywords: public trust, digital capability, internal collaboration capability, organizational agility, judicial institutions.Abstract
Public trust is a strategic factor for the sustainability and legitimacy of public sector institutions, including judicial institutions, especially in the digital era that demands transparency and accountability. This study examines the relationship between digital capabilities (DC), internal collaboration capabilities (ICC), and organizational agility (OA) on public trust by referring to the International Framework for Court Excellence (IFCE) framework. Using the Systematic Literature Review method, an analysis was conducted on 57 articles from various databases, including Scopus, ScienceDirect, Emerald, SpringerLink, and Taylor & Francis, covering the period 2021–2025. The results show that DC, ICC, and OA have a positive but indirect effect on public trust. DC increases trust through transparency and the quality of digital services; ICC strengthens it through cross-unit coordination and open communication, while OA acts as a mediator that translates both into responsive and fair services. The effectiveness of this relationship is reinforced by service quality, procedural fairness, and ethical leadership. This study offers an integrative conceptual model based on Dynamic Capabilities, emphasizing the importance of synergy between technology, collaboration, and organizational agility to build adaptive, inclusive, and sustainable public trust in the era of digital transformation.
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