The Role of Organizational Support in Enhancing Employee Work Engagement at the Ministry of Primary and Secondary Education: A Systematic Review and Mini Survey
Keywords:
Organizational Support, Work EngagementAbstract
Work engagement serves as a critical driver of organizational success at the Ministry of Primary and Secondary Education (Kemendikdasmen), with organizational support identified as its key antecedent. This study adopts a dual approach combining a Systematic Literature Review (SLR) and a mini survey to explore the role of organizational support in enhancing employee work engagement. The SLR synthesizes empirical findings (2020–2025) following the PRISMA protocol, analyzing articles indexed in Scopus, Web of Science, and Google Scholar. The results consistently demonstrate a significant positive correlation between organizational support, particularly perceived organizational support (POS), supervisor support and employee work engagement across educational institutions. Psychological mediators such as psychological capital, empowerment, and job satisfaction were found to strengthen this relationship, aligning with the Social Exchange Theory and the Job Demands–Resources (JD-R) model. Complementing the review, a mini survey involving 100 civil servants at Kemendikdasmen revealed a strong positive correlation between POS and WE (r = 0.62, p < 0.01), confirming the theoretical framework empirically. The study concludes that strategic investment in supportive work environments and responsive leadership is essential for optimizing engagement among public employees in education. These findings provide practical insights for human resource development strategies tailored to the context of KemendikdasmenReferences
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