NIMAN, Crystal. E-servqual Analysis on Tokopedia Application (Case Study on Generation Z in DKI Jakarta). International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), [S. l.], v. 3, n. 1, p. 11–27, 2025. DOI: 10.21009/ISC-BEAM.013.02. Disponível em: https://journal.unj.ac.id/unj/index.php/isc-beam/article/view/52078. Acesso em: 28 may. 2026.