The DeLone and McLean Model on User Satisfaction of Academic Service Systems

Authors

  • Etty Gurendrawati Faculty of Economics, Universitas Negeri Jakarta, Indonesia
  • Aji Ahmadi Sasmi Faculty of Economics, Universitas Negeri Jakarta, Indonesia
  • I Gusti Ketut Agung Ulupui Faculty of Economics, Universitas Negeri Jakarta, Indonesia
  • Yunika Murdayanti Faculty of Economics, Universitas Negeri Jakarta, Indonesia
  • Choirul Anwar Faculty of Economics, Universitas Negeri Jakarta, Indonesia
  • Ika Tri Wahyuningsih Faculty of Economics, Universitas Negeri Jakarta, Indonesia

DOI:

https://doi.org/10.21009/JPEB.010.1.8

Keywords:

Information Systems, Academic Services, User Satisfaction, DeLone and McLean Model

Abstract

The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and the data obtained through a questionnaire. The data used in this study is cross section panel data, which variables used are system quality, service quality and user satisfaction contained in the DeLone and McLean model. The mixed method made is obtained from the modification of the two models.  Finding of result are there is a significant positive effect, between system quality and service quality on user satisfaction. And it was found the analysis there was a need for the development of the current system that can be analyzed using FAST (Framework for the Application of System Thinking), which is carried out in four phases are scope definition, problem analysis, demand analysis, and logical design.

 

Jurnal Pendidikan Ekonomi & Bisnis Online

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Published

2022-04-03

How to Cite

Gurendrawati, E., Sasmi, A. A. ., Ulupui, I. G. K. A., Murdayanti, Y. ., Anwar, C. ., & Wahyuningsih, I. T. . (2022). The DeLone and McLean Model on User Satisfaction of Academic Service Systems. Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB), 10(1), 87–99. https://doi.org/10.21009/JPEB.010.1.8

Issue

Vol. 10 No. 1 (2022): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ & SINTA 2 Indexed)

Section

Articles

License

Articles in Jurnal Pendidikan Ekonomi & Bisnis are Open Access articles published under the Creative Commons CC BY-NC-SA License  This license permits use, distribution and reproduction in any medium for non-commercial purposes only, provided the original work and source is properly cited. Any derivative of the original must be distributed under the same license as the original.