Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi

STRATEGIC MANAGEMENT IN INCREASING CUSTOMER SATISFACTION THROUGH SERVICE QUALITY AT GACOAN NOODLE CUSTOMERS IN SURABAYA

2024-07-11T14:42:23+07:00

Customer satisfaction of a company is very dependent on the quality of service owned by the company. The quality of service that customers expect is not just providing the best service but fulfilling customer needs. The purpose of this study was to determine the strategy of increasing customer satisfaction at the Gacoan Noodle shop in Surabaya. This research uses qualitative research methods by collecting data from various sources, including manuscripts, journals, books, and other relevant and literature interviews with the Gacoan Noodle Company. In addition, in this article we introduce some reference results based on previous researchers regarding strategies to increase customer satisfaction through service quality. The results of this study indicate that the strategic management of Gacoan Surabaya noodle shop in fulfilling customer satisfaction with its service quality, has been running well and has been improved and can be used as a guideline for implementing strategic management practices to meet customer needs. This is because service quality is one of the actions to satisfy customers by providing service to customers as well as possible.

TEACHING READINESS OF OFFICE ADMINISTRATION EDUCATION STUDENTS: THE IMPACT OF MICROTEACHING AND INTEREST IN TEACHING

2024-07-11T14:40:49+07:00

This study aims to investigate the effect of Microteaching Learning and Interest in Becoming a Teacher on Teaching Readiness in Office Administration Education Students at Universitas Negeri Jakarta. By using quantitative approach where surveys are the method that helps this research. All active students from the Office Administration Education study program at Universitas Negeri Jakarta, totaling 173 students, were involved in the survey process. For sampling, this study applied proportionate stratified random sampling with a margin of error of 5%, so that 121 students were generated as the sample size for this study. SmartPLS version 4.0 is the software that helps the process of research data analysis techniques. As a result, the researcher found that, (1) Microteaching learning positively affects student teaching readiness, (2) Interest in Becoming a Teacher positively affects student teaching readiness significantly, and (3) Microteaching Learning and Interest in Becoming a Teacher simultaneously have a positive effect on student teaching readiness significantly.

DEVELOPMENT OF FLIPBOOK BASED ELECTRONIC MODULES ON BUSINESS AND LOGISTICS SERVICE ELEMENTS AT VOCATIONAL SCHOOLS

2024-07-11T14:41:00+07:00

The purpose of this study is to ascertain whether or not the creation of electronic modules (e-modules) based on flipbooks that focus on aspects of logistics and business operations is a viable option. This research uses the Research and Development (R&D) method with the ADDIE (Analyze, Design, Development, Implementation, and Evaluation) development model. The subjects of this review comprised of three validators (material specialists, etymologists, and media specialists), and 71 understudies of class X Office Management and Business Services (MPLB). Observation and a questionnaire were used for data collection. Validation and practicality tests were the methods of data analysis used. Material experts passed the validation test with a score of 98%, which was considered very feasible; language experts passed with a score of 88%, which was considered very feasible; and media experts passed with a score of 80%, which was considered very feasible. During the practicality test that 71 students in class X took, MPLB went through three stages of trials: one-on-one evaluation, small group trials, and large group trials. The aftereffects of this innovative work demonstrate that the Flipbook-Put together E-module with respect to Business and Operations Administration Components is pronounced truly achievable and reasonable for use in learning.

PERFORMANCE OPTIMIZATION STRATEGIES OF SHARIA INSURANCE COMPANIES IN INDONESIA BASED ON ASSET GROWTH (2018-2022)

2024-07-11T14:41:12+07:00

A good performance description of Sharia insurance companies is reflected in their asset growth rate; when the generated percentage increases, it represents the company's optimal performance in managing participants' funds, thereby enhancing public trust and encouraging more people to register as Sharia insurance participants. This study aims to examine the relationship between Insurance Claims, Profitability, and Operational Expenses on Asset Growth by involving 27 Sharia insurance companies registered with the Financial Services Authority from 2018 to 2022 as research samples. The sample was drawn using the Purposive Sampling technique and quantitative methods with secondary data obtained from the annual financial statements of each Sharia insurance company's website. The partial results show that claims and operational expenses have a significant negative impact on asset growth; the higher the claims and operational expenses, the lower the asset growth. Profitability, however, does not affect asset growth because the profitability generated is not optimal, thus not increasing the company's assets. Simultaneously, claims, profitability, and operational expenses have a significant positive effect on asset growth, with a determination coefficient of 40.09%, while the remaining percentage is influenced by other factors not examined in this study. Therefore, this study adds value by validating the measurement of asset growth in Sharia insurance.

CAPITAL STRUCTURE OF PROPERTY AND REAL ESTATE COMPANIES IN INDONESIA SHARIA STOCK INDEX: INFLUENCE OF PROFITABILITY, LIQUIDITY, AND ASSET STRUCTURE

2024-07-11T14:41:12+07:00

The era of globalization has created free and borderless business competition. Slow growth in the property and real estate sector underscores the importance of companies managing their capital structure well to ensure business continuity. The objectives of this research are to assess the influence of Profitability, Liquidity, and Asset Structure on the Capital Structure of companies within the property and real estate sectors listed on the Indonesia Sharia Stock Index (ISSI) on the Indonesia Stock Exchange between 2020 and 2022. Utilizing a quantitative approach, the research draws on secondary data from annual reports of 48 sampled companies. The analytical methods employed include multiple linear regression, prerequisite tests, classical assumption tests, and hypothesis testing. The research findings indicate that the profitability variable has a negative and insignificant effect on the capital structure. Meanwhile, the liquidity and asset structure variables negatively and significantly affect the capital structure.

EXPLORING THE IMPACT OF COMPANY SIZE AS A MODERATING VARIABLE ON STOCK PRICE DETERMINANTS

2024-07-11T16:00:06+07:00

The research aims to analyze company size in relation to factors influencing stock prices. A fundamental analysis technique is utilized in the evaluation of share prices. Using a purposive sampling approach, the research determines the sample by analyzing the 2022 financial reports of Property and Real Estate. Moderated Regression Analysis (MRA) with Eviews software used to examine the impact of moderating. The results indicate that profitability and liquidity have a significant positive effect on stock prices, while capital structure has a significant negative effect. However, company size is unable to moderate the effects of profitability, liquidity, and capital structure on stock prices. After the Covid-19 pandemic, investors do not simultaneously consider financial performance and company size simultaneously in deciding to invest. This is due to the previous year's decline in Property and Real Estate sales, resulting in decreased company profits. This profit decrease may reduce company revenue, and pandemic conditions have led to increased company expenditures. When making an investment, this study might offer helpful information to take into account.

CREATION OF GOOGLE SITES-BASED E-MODULES FOR DIGITAL DOCUMENT ELEMENTS AT HIGH VOCATIONAL SCHOOLS

2024-07-12T01:16:24+07:00

This research aims to evaluate the feasibility and practicality of developing an e-module based on Google Sites for digital document elements. The study was conducted at SMK Negeri 40 Jakarta in class X Office Management with 36 participating students. The method used is Research and Development (R&D) with the ADDIE development model (Analyze, Design, Development, Implementation, and Evaluation). The research subjects consisted of 9 validators (three subject matter experts, three instructional design experts, and three media experts) and 36 class X MP students. The data analysis techniques included validation tests and practicality tests. The validation test was conducted by subject matter experts with a result of 88%, categorized as highly feasible; instructional design experts with a result of 97%, categorized as highly feasible; and media experts with a result of 90%, categorized as feasible. The practicality test was conducted by 36 class X MP students through three stages of trials: one-to-one evaluation with a result of 93%, considered highly practical; small group trials with a result of 92%, considered highly practical; and large group trials with a result of 91%, considered highly practical. The results of the research and development indicate that the e-module based on Google Sites for digital document elements at SMK Negeri 40 Jakarta is deemed highly feasible and highly practical for use in learning activities.

TRANSFORMATION OF CORRESPONDENCE LEARNING WITH GOOGLE SITES INTERACTIVE MEDIA IN PUBLIC VOCATIONAL SCHOOLS

2024-07-13T12:45:38+07:00

This research was conducted with the aim of determining the level of feasibility and practicality of Google Sites-based interactive learning media on transmission material at Public Vocational School 1 Bogor. This research uses the Research and Development (RnD) method with the development of the ADDIE (Analysis, Design, Implementation, Evaluation) model. The research subjects consisted of 2 material experts, 2 language experts, 2 media experts and 107 class XI Office Management and Business Services (MPLB) students. The data collection technique uses a questionnaire with a 1-5 Likert scale. Data analysis techniques were carried out using expert validation tests and practicality tests. The results of the research and development that has been carried out show that Google Sites-Based Interactive Learning Media for Class XI Correspondence Material at Public Vocational School 1 Bogor is declared feasible and very practical and can be used in learning activities.

REVEALING THE INFLUENCE OF DIGITAL LITERACY ON THE INNOVATIVE PERFOMANCE OF MSMEs: THE ROLE OF ENTREPRENEURIAL SKILLS AS A MEDIATING VARIABLE

2024-07-15T03:20:54+07:00

This research was conducted to analyze the effect of digital literacy on Micro, Small and Medium Enterprises (MSMEs) innovative performance in the culinary sectors in the Jakarta area mediated by entrepreneurial skills. This research uses a method of survey in the forms of primary data by disseminating questionnaires to MSMEs entrepreneur in the culinary sector in Jakarta. In testing this research using SEM analysis techniques with Partial Least Square (PLS). The research results show that digital literacy has a positive and significant influence on the innovative performance of MSMEs in the culinary sector directly by 0.443. Furthermore, digital literacy also has a positive and significant effect on the entrepreneurship skills of MSMEs players in the culinary sector directly by 0.648. Entrepreneurial skills have a significant positive effect on the innovative performance of MSMEs in the culinary sector directly by 0.466. Furthermore, there is an indirect significant positive effect of digital literacy on the innovative performance of MSMEs with the entrepreneurial skills as a mediation variable of 0.302.

UNVEILING THE NEXUS OF SELF-CONFIDENCE AND LEARNING DISCIPLINE ON ECONOMICS STUDENTS' ACADEMIC ACHIEVEMENT

2024-07-17T14:07:01+07:00

This research aims to determine the influence of self-confidence and learning discipline on the learning achievement of students at the Faculty of Economics, Jakarta State University. The research used in this research is a causal quantitative method. The population in this study was 968 students from the Faculty of Economics, Universitas Negeri Jakarta, class of 2021. The technique for determining the sample in this study used a purposive proportional random sampling technique so that the sample in this study was 242 students. The results of the analysis using Partial Least Square (PLS) show that self-confidence has a positive and significant effect on learning achievement. Learning discipline shows positive and significant results on learning achievement. Self-confidence has a positive and significant effect on learning discipline. Self-confidence through learning discipline has a positive and significant effect on learning achievement.

ANALYSIS OF THE FACTORS AFFECTING THE PERFORMANCE OF INDONESIAN EQUITY FUNDS IN 2019-2022

2024-07-17T15:38:46+07:00

The fund manager's approach to managing mutual funds has an impact on the performance of the funds. The performance of mutual funds, which rise annually, is a good indicator of fund managers' ability to manage them effectively. The goal of this research is to ascertain how fund cash flow, market timing ability, and stock selection ability affect equity fund performance from 2019 to 2022. Applying the technique of purposive sampling, this research sample consists of 17 equity funds products chosen based on the research criteria. The research makes use of the prospectus of equity mutual fund products from 2019 to 2022, interest rates, Composite Stock Price Index (IHSG), and Net Asset Value (NAV) of mutual funds every month. The study used panel data regression method with Common Effect Model (CEM) approach. The results of the study show that stock selection ability and fund cash flow have a positive and significant effect on the performance of equity mutual funds. Meanwhile, market timing ability has a positive but insignificant effect on the equity funds performance for the 2019-2022 period.

EXAMINING THE IMPACT OF EASE OF USE, DATA SECURITY, AND USEFULNESS ON QRIS APPLICATION USAGE INTENSITY AMONG STUDENTS

2024-07-17T22:37:12+07:00

This study aims to evaluate the influence of ease of use, data security, and usefulness on the usage intensity of the Quick Response Code Indonesian Standard (QRIS) application among students at the State University of Jakarta. This research employs a quantitative method with a survey approach. Data were obtained through questionnaires distributed to 150 students who have used the QRIS application. The sampling technique applied was convenience sampling. Data analysis was conducted using the Partial Least Square (PLS) method. The results of the study indicate that ease of use has a positive and significant influence on the intensity of QRIS application usage. Similarly, data security shows a positive and significant effect on usage intensity. Additionally, usefulness is found to have a positive and significant impact on the intensity of QRIS application usage among students at the State University of Jakarta. This study provides practical implications for QRIS application developers and stakeholders in the education sector to enhance features of ease of use, security, and usefulness to increase the usage intensity of the application among students.

CONTRIBUTION OF SELF-REGULATED LEARNING AND INTEREST IN LEARNING TO THE ACADEMIC SUCCESS OF ARCHIVES MANAGEMENT IN PUBLIC VOCATIONAL SCHOOLS

2024-07-22T08:16:48+07:00

The aim of this research is to describe the effect of self-regulated learning and learning interest in student learning outcomes. This research was conducted at Public Vocational High Schools 10 Jakarta in the early year 2023/2024 with a population of class X and XI majoring in Office Management and Business Services (MPLB) of 144 students. The sample used in this research consisted of 106 students using proportional random sampling techniques. The Learning Outcome variable data uses secondary data, while the Self-Regulated Learning and Learning Interest variable data uses primary data using a Likert scale model. The analysis technique for this research consists of instrumental tests (validity and reliability), analysis prerequisite tests (normality and linearity tests), classical assumption tests (multicollinearity and heteroscedasticity), and Multiple Regression Analysis (simultaneous F test, partial T test and coefficient of determination). The results of this study indicate that there is a significant influence between self-regulation learning and learning outcomes, learning interest influences learning outcomes, and self-regulated learning and learning interest both influence learning outcomes simultaneously.