NOYA, Sunday; HAN’S, Steven; PURNOMO. APPLICATION OF SERVQUAL AND QUALITY FUNCTION DEPLOYMENT METHODS IN EFFORTS TO IMPROVE ACADEMIC SERVICES BY LECTURERS. JRMSI - Jurnal Riset Manajemen Sains Indonesia, [S. l.], v. 14, n. 02, p. 54–65, 2023. DOI: 10.21009/JRMSI.014.2.05. Disponível em: https://journal.unj.ac.id/unj/index.php/jrmsi/article/view/33664. Acesso em: 25 nov. 2024.