Noya, Sunday, et al. “APPLICATION OF SERVQUAL AND QUALITY FUNCTION DEPLOYMENT METHODS IN EFFORTS TO IMPROVE ACADEMIC SERVICES BY LECTURERS”. JRMSI - Jurnal Riset Manajemen Sains Indonesia, vol. 14, no. 02, Sept. 2023, pp. 54-65, doi:10.21009/JRMSI.014.2.05.