ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN KERETA API BARANG PARCEL ONS DI STASIUN JAKARTA GUDANG.docx

Authors

  • Citra Ardhya Lestari Universitas Negeri Jakarta
  • Winoto Hadi Universitas Negeri Jakarta

Keywords:

Transportation, Services, Service, Customer Satisfaction

Abstract

Transportation is one broad field. Transportation includes 3 (three) areas, land namely land, sea and air. goods delivery using land transportation can be done by one of them using train. When shipping of goods by train, it can be divided into containerized goods delivery and retail or Parcel Ounces. Jakarta Gudang Station serves Parcel Ons delivery, where there are 10 forwarders who came to the contract to ship goods using by train.
PT. Kereta Api Indonesia (Persero) division of Cargo Transport is one of the companies that is engaged in providing a series for delivery of goods with a fleet of trains. Services provided will affect customer satisfaction
with the services we provide. If the customer is not satisfied with what we provide, the customer will not reuse our services. Of course there are obstacles that cause customers to feel dissatisfied. customer satisfaction level can be
measured in various ways, one of which is a questionnaire. So far customers are satisfied with the services provided.

Downloads

Published

2018-10-08

Issue

Vol. 11 No. 2 (2018): Logistik

Section

Articles

License

Authors who publish with this Journal agree to the following terms:

  1. Author retain copyright and grant the journal right of first publication with the work simultaneously licensed under a creative commons attribution licensethat allow others to share the work within an acknowledgement of the work’s authorship and initial publication of this journal.
  2. Authors are able to enter into separate, additional contractual arrangementfor the non-exclusive distribution of the journal’s published version of the work (e.g. acknowledgement of its initial publication in this journal).
  3. Authors are permitted and encouraged to post their work online(e.g. in institutional repositories or on their websites) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published works.

  4. Users/public use of this website will be licensed to CC BY-NC-SA  Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License