ANALISIS PENGARUH WORK-FAMILY CONFLICT, FAMILY-WORK CONFLICT TERHADAP STRES KERJA DAN DAMPAKNYA TERHADAP KEPUASAN HIDUP PEKERJA FRONT OFFICE HOTEL DI INDONESIA
DOI:
https://doi.org/10.21009/JRMSI.012.2.04Keywords:
Work-Family Conflict, Family-Work Conflict, stres kerja, kepuasan hidup, pekerja front office hotelAbstract
Pelayanan yang prima merupakan kunci keberhasilan di industri hotel. Oleh karena itu, karyawan front office di hotel, sebagai gambaran citra perusahaan sekaligus industri dituntut untuk menunjukkan pelayanan yang terbaik secara konsisten dari waktu-waktu. Untuk memenuhi tuntutan pekerjaan maka karyawan front office bekerja dengan waktu yang panjang dan tidak menentu. Hal ini membuat karyawan front office mengalami konflik peran dan kesulitan untuk menyeimbangkan tuntutan antara pekerjaan dengan keluarga. Konflik peran ini membuat pekerjaan front office memiliki tingkat stres kerja yang tinggi. Tingkat stress yang tinggi membuat keterlibatan di pekerjaan menjadi kurang maksimal yang akhirnya berdampak pada sikap ketidakpuasan terhadap hidup secara umum. Di Indonesia, penelitian mengenai kepuasan hidup karyawan front office hotel masih belum cukup banyak ditemui padahal sikap ketidakpuasan terhadap hidup karyawan dapat berdampak pada sikap dan pelayanan di tempat kerja. Oleh karena itu, penelitian ini bertujuan untuk bertujuan untuk mengetahui pengaruh Work-Family Conflict, Family-Work Conflict terhadap stres kerja dan Kepuasan hidup pekerja front office hotel di Indonesia. Penelitian ini menggunakan teknik sampling purposive terhadap 121 pekerja front office hotel di Indonesia. Hasil analisis data menggunakan SEM-PLS menunjukkan bahwa Work-Family Conflict dan Family-Work Conflict berpengaruh positif terhadap stres kerja, dan stres kerja yang tinggi akan berpengaruh negatif terhadap kepuasan hidup. Lebih lanjut, hasil analisis menunjukan Work-Family Conflict dan Family-Work Conflict tidak berpengaruh terhadap kepuasan hidup. Mengingat pentingnya tingkat kepuasan hidup terhadap sikap layanan pekerja, maka Manajemen hotel diharapkan untuk membuat kebijakan yang memfasilitasi tuntutan keluarga dan pekerjaan untuk mengurangi stres kerja.
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Cazan, A. M., Truţă, C., & Pavalache-Ilie, M. (2019). The work-life conflict and satisfaction with life: Correlates and the mediating role of the work-family conflict. Romanian Journal of Applied Psychology, 21(1), 3–10. https://doi.org/10.24913/rjap.21.1.02
Chan, R. K. H., & Wang, L. R. (2015). Life Aspirations: Their Impact on Family and Work Conflict and Life Satisfaction in Hong Kong and Taiwan. Asian Social Work and Policy Review, 9(3), 307–325. https://doi.org/10.1111/aswp.12070
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Chin, W. W. (1998). The partial least squares approach for structural equation modeling. The partial least squares approach for structural equation modeling. In Modern methods for business research. Lawrence Erlbaum Associates Publishers.
CNN Indonesia. (2020). Menghitung Kontribusi Sektor Pariwisata Bagi Ekonomi RI. Https://Www.Cnnindonesia.Com/Ekonomi/. https://www.cnnindonesia.com/ekonomi/20200226121314-532-478265/menghitung-kontribusi-sektor-pariwisata-bagi-ekonomi-ri
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Cox, T. (1993). Stress Research and Stress Management – Putting Theory to Work. Nottingham University.
Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The Satisfaction With Life Scale. Journal of Personality Assessment, 49(1), 71–75. https://doi.org/https://doi.org/10.1207/s15327752jpa4901_13
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Erdogan, B., Bauer, T. N., Truxillo, D. M., & Mansfield, L. R. (2012). Whistle While You Work: A Review of the Life Satisfaction Literature. Journal of Management, 38(4), 1038–1083. https://doi.org/10.1177/0149206311429379
Esitti, B., Koleoglu, N., & Özkan, Ç. (2015). Work-Family Conflict in Hospitality Indusrty Employees: an Application in Izmir. Journal of Life Economics, 2(2), 75–88. https://doi.org/10.15637/jlecon.74
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Gözü, C., Anandarajan, M., & Simmers, C. A. (2015). Work-family role integration and personal well-being: The moderating effect of attitudes towards personal web usage. Computers in Human Behavior, 52, 159–167. https://doi.org/10.1016/j.chb.2015.05.017
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Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate Data Analysis (7th Edition). Prentice Hall.
Hair, J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling. In SAGE (Vol. 46, Issues 1–2). https://doi.org/10.1016/j.lrp.2013.01.002
Hair, J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Second Edition. In Sage.
Health & Safety Executive (HSE). (1995). Stress at Work – A Guide for Employers.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20(2009), 277–319. https://doi.org/10.1108/S1474-7979(2009)0000020014
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Hobfoll, S. E. (2002). Social and Psychological Resources and Adaptation. Review of General Psychology, 6(4), 307–324. https://doi.org/10.1037/1089-2680.6.4.307
Hussain, S. (2018). Towards nurturing the entrepreneurial intentions of neglected female business students of Pakistan through proactive personality, self-efficacy and university support factors. Asia Pacific Journal of Innovation and Entrepreneurship, 12(3), 363–378. https://doi.org/10.1108/apjie-03-2018-0015
Itzhaki, M., Peles-Bortz, A., Kostistky, H., Barnoy, D., Filshtinsky, V., & Bluvstein, I. (2015). Exposure of mental health nurses to violence associated with job stress, life satisfaction, staff resilience, and post-traumatic growth. International Journal of Mental Health Nursing, 24(5), 403–412. https://doi.org/10.1111/inm.12151
Jamadin, N., Mohamad, S., Syarkawi, Z., & Noordin, F. (2015). Work - Family Conflict and Stress: Evidence from Malaysia. Journal of Economics, Business and Management, 3(2), 309–312. https://doi.org/10.7763/joebm.2015.v3.200
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. Sage Publications Inc.
Karatepe, O. M., & Bekteshi, L. (2008). Antecedents and outcomes of work-family facilitation and family-work facilitation among frontline hotel employees. International Journal of Hospitality Management, 27(4), 517–528. https://doi.org/10.1016/j.ijhm.2007.09.004
Karatepe, O. M., & Karadas, G. (2016). Service employees’ fit, work-family conflict, and work engagement. Journal of Services Marketing, 30(5), 554–566. https://doi.org/10.1108/JSM-02-2015-0066
Karatepe, O. M., Sokmen, A., Yavas, U., & Babakus, E. (2010). Work-family conflict and burnout in frontline service jobs: Direct, mediating and moderating effects. E a M: Ekonomie a Management, 13(4), 61–73.
Karatepe, O. M., & Uludag, O. (2008). Affectivity, conflicts in the work-family interface, and hotel employee outcomes. International Journal of Hospitality Management, 27(1), 30–41. https://doi.org/10.1016/j.ijhm.2007.07.001
Kemenparekraf.go.id. (2019). KAJIAN DAMPAK SEKTOR PARIWISATA TERHADAP PEREKONOMIAN INDONESIA. https://www.kemenparekraf.go.id/post/kajian-dampak-sektor-pariwisata-terhadap-perekonomian-indonesia
Khan, I., Garg, R. J., & Rahman, Z. (2015). Customer Service Experience in Hotel Operations: An Empirical Analysis. Procedia - Social and Behavioral Sciences, 189, 266–274. https://doi.org/10.1016/j.sbspro.2015.03.222
Lambert, E. G., Jiang, S., Liu, J., Zhang, J., & Choi, E. (2018). A Happy Life: Exploring How Job Stress, Job Involvement, and Job Satisfaction Are Related to the Life Satisfaction of Chinese Prison Staff. Psychiatry, Psychology and Law, 25(4), 619–636. https://doi.org/10.1080/13218719.2018.1473174
Lestari, E. D., & Yuwono, M. K. (2020). The Effect of Family – Work and Work – Family Conflict on Call Center Workers ’ Emotional Exhaustion With Person – Job Fit as. REVISTA CEA, 6(12), 69–85.
Li, J. C. M., Cheung, J. C. K., & Sun, I. Y. (2019). The impact of job and family factors on work stress and engagement among Hong Kong police officers. Policing, 42(2), 284–300. https://doi.org/10.1108/PIJPSM-01-2018-0015
Mansour, S., & Mohanna, D. (2018). Mediating role of job stress between work-family conflict, work-leisure conflict, and employees’ perception of service quality in the hotel industry in France. Journal of Human Resources in Hospitality and Tourism, 17(2), 154–174. https://doi.org/10.1080/15332845.2017.1340755
Mansour, S., & Tremblay, D. G. (2016). Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict. International Journal of Contemporary Hospitality Management, 28(8), 1778–1804. https://doi.org/10.1108/IJCHM-11-2014-0607
Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81(4), 400–410. https://doi.org/10.1037/0021-9010.81.4.400
Ofori, D., Dodoo, J., Adu, I. N., & Gyensare, M. A. (2018). Stress as a Mediator of Work-Family Conflict and Turnover Intention in Selected Savings and Loans Companies in Ghana. International Journal of Academic Research in Business and Social Sciences, 8(9), 770–793. https://doi.org/10.6007/ijarbss/v8-i9/4654
Ringle, C. M., Da Silva, D., & Bido, D. D. S. (2014). STRUCTURAL EQUATION MODELING WITH THE SMARTPLS. Revista Brasileira de Marketing, 13(2), 56–73. https://doi.org/10.5585/remark.v13i2.2717
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2018). Partial least squares structural equation modeling in HRM research. International Journal of Human Resource Management, 31(12), 1617–1643. https://doi.org/10.1080/09585192.2017.1416655
Ryu, G. W., Yang, Y. S., & Choi, M. (2020). Mediating role of coping style on the relationship between job stress and subjective well-being among Korean police officers. BMC Public Health, 20(1), 4–11. https://doi.org/10.1186/s12889-020-08546-3
Sari, W. P. (2020). Work Family Conflict, Recovery Experience, & Employee’s Weel Being in Working Women (Case Study of Nurses in Inpatient Division at Hospital in Bandung). HOLISTICA – Journal of Business and Public Administration, 11(1), 124–138. https://doi.org/10.2478/hjbpa-2020-0011
Schjoedt, L. (2020). Exploring differences between novice and repeat entrepreneurs: does stress mediate the effects of work-and-family conflict on entrepreneurs’ satisfaction? Small Business Economics. https://doi.org/10.1007/s11187-019-00289-9
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2021-09-01
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Lestari, E. D., Sugiarto Suhendar, Septi Fahmi Choirisa, Nosica Rizkalla, Purnamaningsih, & Purnamaningsih. (2021). ANALISIS PENGARUH WORK-FAMILY CONFLICT, FAMILY-WORK CONFLICT TERHADAP STRES KERJA DAN DAMPAKNYA TERHADAP KEPUASAN HIDUP PEKERJA FRONT OFFICE HOTEL DI INDONESIA. JRMSI - Jurnal Riset Manajemen Sains Indonesia, 12(2), 256–277. https://doi.org/10.21009/JRMSI.012.2.04
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Articles in Jurnal Riset Manajemen Sains Indonesia are Open Access articles published under the Creative Commons CC BY-NC-SA License. This license permits use, distribution and reproduction in any medium for non-commercial purposes only, provided the original work and source is properly cited. Any derivative of the original must be distributed under the same license as the original.
