Determinants of User Trust in Financial Technology Usage in Indonesia

Zahra Hafizha Isaura; Chikita Putri Prameswari; Osly Usman

Zahra Hafizha Isaura Universitas Negeri Jakarta
Chikita Putri Prameswari Universitas Negeri Jakarta
Osly Usman Universitas Negeri Jakarta

Keywords: financial technology, security perception, PEOU, knowledge, user experience, trust

Abstract

The objective of this research is to examine the variables that influence the level of user
confidence when utilizing Financial Technology (Fintech) in Indonesia. There are six
hypotheses tested, each of which links the variables of perceived security, knowledge, ease of
use, and user experience with user trust in Fintech. Data was collected from respondents who
have used Fintech in Indonesia and analyzed using SmartPLS 4 software. The outcome of the
research indicated that security perception significantly and positively influences ease of use,
while knowledge has a positive and significant impact on user experience, and user experience
positively and significantly affects Trust. Nonetheless, the study found no significant influence
of security perception and knowledge on trust. The implication of these results suggests that
Fintech companies operating in Indonesia should consider these factors to promote user trust
in their services.