Influence of Benefits, Usability, and Security on Sustained Use of DANA with User Satisfaction Mediation: A Case Study of DKI Jakarta Generation Z Users.

Adristy Yumi Andini; Aisyah Nur Sadjadah; Osly Usman

Adristy Yumi Andini Universitas Negeri Jakarta
Aisyah Nur Sadjadah Universitas Negeri Jakarta
Osly Usman Universitas Negeri Jakarta

Keywords: Perceived Usefulness, Perceived Ease of Use, Perceived Security, User Satisfaction, Continuance Intention to Use

Abstract

This research aimed to investigate the influence of perceived usefulness, ease of use, and security aspects on the intention to sustain DANA usage among Generation Z users in the DKI Jakarta area, with user satisfaction playing a mediating role. The study involved active DANA users for transactions, with a purposive sample of 100 respondents who participated in a questionnaire. The analysis was conducted using SmartPLS software. The results indicated significant positive correlations: perceived usefulness positively impacted user satisfaction, perceived ease of use had a positive effect on user satisfaction, and perceived security also positively influenced user satisfaction. Additionally, user satisfaction had a significant effect on the intention to continue using the platform. Furthermore, perceived usefulness, perceived ease of use, and perceived security showed significant positive effects on the intention to continue using DANA, all mediated by user satisfaction.