Relevance Of Strictly Related and Emotional Work in Regional General Hospital Nurses
DOI:
https://doi.org/10.21009/JPPP.121.03Keywords:
Hardiness, Emotional Labor, Nurse, Stress, WorkloadAbstract
One of the determinants of the quality of a hospital is improved service. Adjustment of actions, behavior, facial expressions of nurses in performing services in the workplace is called Emotional Labor. This will have an impact on the psychological and work environment. However, nurses with certain characteristics will be able to achieve adjustment of actions, behavior, facial expressions while doing work without psychological impact. This study aims to determine the relationship between hardiness and emotional labor for nurses in general inpatient wards. The method used in this research is quantitative. The number of general inpatient nurse population is 114 nurses. The scale trial conducted by 30 nurses was taken from 10 public rooms with the same percentage. The subjects used in this study consisted of 84 nurses. Instruments on the emotional labor scale are arranged based on aspects of Hochschild (2012), totaling 20 items. Meanwhile, on the hardiness scale based on aspects from Stein & Bartone (2020), 18 items were found. Product-moment analysis technique is used to measure the correlation of the two variables. The results of this study showed a significant correlation of 0.000 (<0.05). It means that it can be said that there is a relationship between hardiness and emotional labor for nurses who work in the inpatient room of RSUD dr. Soegiri, Lamongan Regency. This can happen because a good emotional workforce nurse will be able to encourage an increase in the quality of hospital services, but the impact of this emotional workforce will be able to reduce if individuals have resilient characteristics with commitment, control and challenges.
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Azarian, A., Farokhzadian, A. A., & Habibi, E. (2016). Relationship between psychological Hardiness and Emotional Control Index: A Communicative Approach. International Journal of Medical Research & Health Sciences, 5(S), 216–221. https://www.ijmrhs.com/medical-research/relationship-between-psychological-hardiness-and-emotional-control-index-a-communicative-approach.pdf
Badolamenti, S., Sili, A., Caruso, R., & Fida, R. (2017). What do we know about emotional labour in nursing? A narrative review. British Journal of Nursing, 26(1), 48–55. https://doi.org/10.12968/bjon.2017.26.1.48
Bagley, C., Abubaker, M., & Sawyerr, A. (2018). Personality, work-life balance, hardiness, and vocation: A typology of nurses and nursing values in a special sample of english hospital nurses. Administrative Sciences, 8(4), 1–21. https://doi.org/10.3390/admsci8040079
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. In Journal of Occupational Health Psychology (Vol. 22, Issue 3, pp. 273–285). Educational Publishing Foundation. https://doi.org/10.1037/ocp0000056
Delahaij, R., Gaillard, A. W. K., & van Dam, K. (2010). Hardiness and the response to stressful situations: Investigating mediating processes. Personality and Individual Differences, 49(5), 386–390. https://doi.org/10.1016/j.paid.2010.04.002
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Desima, R. (2015). Tingkat Stres Kerja Perawat Dengan Perawat Caring Perawat. Ilmu Keperawatan, 4, 43–55. http://ejournal.umm.ac.id/index.php/keperawatan/article/view/2380
Grandey, A. A., & Gabriel, A. S. (2015). Emotional Labor at a Crossroads: Where Do We Go from Here? Annual Review of Organizational Psychology and Organizational Behavior, 2(January), 323–349. https://doi.org/10.1146/annurev-orgpsych-032414-111400
Guy, M. E., Newman, M. A., & Mastracci, S. H. (2014). Emotional Labor: Putting the Service in Public Service. M.E. Sharpe. https://doi.org/https://doi.org/10.4324/9781315704852
Hasbi, N. A., Fatmawati, & Alfira, N. (2019). Stres Kerja Perawat Diruang Rawat Inap Rsud H. a. Sulthan Daeng Radja Kabupaten Bulukumba. Jurnal Kesehatan Panrita Husada, 4(2), 109–118. https://doi.org/10.37362/jkph.v4i2.96
Hasibuan, N., Hartini, S., & Mirza, R. (2019). Emotional Labor Ditinjau Dari Kepribadian Big Five Pada Perawat Di Rumah Sakit Umum Sari Mutiara Medan. Jurnal Psikologi TALENTA, 4(2), 145. https://doi.org/10.26858/talenta.v4i2.7694
Hikmat, R., & Luthfiyani, Z. L. (2020). Hubungan Kematangan Emosi Dengan Kinerja Perawat Pelaksana Di Ruang Perawatan. Jurnal Kesehatan, 9(1), 1103–1110. https://doi.org/10.38165/jk.v9i1.79
Hikmawati, A. N., Maulana, N., & ... (2020). Beban Kerja Berhubungan dengan Stres Kerja Perawat. Jurnal Ilmiah Kesehatan Jiwa, 2(3), 95–102. http://jurnal.rs-amino.jatengprov.go.id/index.php/JIKJ/article/view/23
Hochschild, A. R. (2012). The Managed Heart: Commercialization of human feeling. In University of California Press. https://id1lib.org/book/2556995/dac649
Iqra, S., & Tahir, R. (2020). Analisis Beban Kerja Perawat Pelaksana di Ruang Rawat Inap di RSU Bahteramas Sulawesi Tenggara. Jurnal Kesehatan Manarang, 6(1), 62. https://doi.org/10.33490/jkm.v6i1.142
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Khalil, A., Majid Khan, M., Ali Raza, M., & Mujtaba, B. G. (2017). Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan. Journal of Service Science and Management, 10(06), 482–496. https://doi.org/10.4236/jssm.2017.106038
Kim, J. S. (2020). Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis. Journal of Nursing Scholarship, 52(1), 105–112. https://doi.org/10.1111/jnu.12532
Kim, S., & Wang, J. (2018). The role of job demands–resources (JDR) between service workers’ emotional labor and burnout: New directions for labor policy at local government. International Journal of Environmental Research and Public Health, 15(12). https://doi.org/10.3390/ijerph15122894
Lai, M.-Y., Sun, L.-H., & Chu, H.-L. (2020). Emotional Labor and Service Sabotage in the Hospitality Industry: The Mediating Role of Emotional Exhaustion. Journal of Tourism and Hospitality Management, 8(1), 120–132. https://doi.org/10.15640/jthm.v8n1a13
Lee, H. J. (2021). Relationship between Emotional Labor and Job Satisfaction: Testing Mediating Role of Emotional Intelligence on South Korean Public Service Employees. Public Organization Review, 21(2), 337–353. https://doi.org/10.1007/s11115-020-00490-5
Lim, H., & Song, E. J. (2020). Influences of Emotional Labor, Hardiness on Job Satisfaction of Nurses in Comprehensive Nursing Care Service Units. Journal of the Korea Academia-Industrial, 21(4), 65–72. https://doi.org/https://doi.org/10.5762/KAIS.2020.21.4.65
Listiyono, R. A. (2015). Studi Deskriptif Tentang Kuaitas Pelayanan di Rumah Sakit Umum Dr. Wahidin Sudiro Husodo Kota Mojokerto Pasca Menjadi Rumah Sakit Tipe B. Jurnal Kebijakan Dan Manajemen Publik, 1(1), 2–7. http://journal.unair.ac.id/download-fullpapers-kmp1ad01a2a56full.pdf
Maddi, S. R. (2013). Hardiness: Turning Stressful Circumstances into Resilient Growth. In Springer Publishing Co. Springer Publishing Co. https://doi.org/https://doi.org/10.1007/978-94-007-5222-1
Mazzetti, G., Guglielmi, D., & Topa, G. (2020). Hard enough to manage my emotions: How hardiness moderates the relationship between emotional demands and exhaustion. Frontiers in Psychology, 11(6), 1–8. https://doi.org/10.3389/fpsyg.2020.01194
Mazzetti, G., Simbula, S., Panari, C., Guglielmi, D., & Paolucci, A. (2019). “Woulda, Coulda, Shoulda”. Workers’ Proactivity in the Association between Emotional Demands and Mental Health. International Journal of Environmental Research and Public Health, 16(18), 3309.
Nursalam, N. (2016). Metodologi Penelitian Ilmu Keperawatan. Salimba Medika.
Palupi, F. R., & Prasetyo, A. R. (2019). Hubungan Antara Perceived Organizational Support Dengan Emotional Labor Pada Karyawan Dengan Jabatan Account Manager Di Pt. X Kota Jakarta. Empati, 7(4), 43–50.
Pradita, K. Z., Widodo, P., & Rusmawati, D. (2013). Hardiness Di Tempat Kerja Ditinjau Dari Dukungan Sosial Rekan Kerja Pada Guru SLB SE-Kota Semarang. Jurnal Empati, 2(3), 0–9. https://ejournal3.undip.ac.id/index.php/empati/article/view/7364
Ratnaningsih, I. Z. (2015). Manajemen Emosi Sesuai Tuntutan Kerja (Emotional Labor) Ditinjau Dari Tipe Kepribadian Pada Wiraniaga. Jurnal Psikologi Undip, 14(1), 21–28. https://doi.org/10.14710/jpu.14.1.21-28
Riedl, E. M., & Thomas, J. (2019). The moderating role of work pressure on the relationships between emotional demands and tension, exhaustion, and work engagement: An experience sampling study among nurses. European Journal of Work and Organizational Psychology, 28(3), 414–429.
Riyanti, F. E., & Rahmandani, A. (2020). Hubungan Antara Hardiness Dengan Stres Kerja Pada Perawat Instalasi Rawat Inap Di Rumah Sakit Umum Daerah Banyumas. Empati, 8(3), 15–24.
Robbins, S. P., & Judge, T. A. (2017a). Organizational Behavior, Seventeenth Edition, Global Edition (18th ed.). Pearson Education Limited. https://id.b-ok.asia/book/2925859/022aca
Robbins, S. P., & Judge, T. A. (2017b). Organizational Behavior (18th Editi). Pearson. https://id1lib.org/book/2925859/022aca
Schaufeli, W. B., & Taris, T. W. (2014). A critical review of the job demands-resources model: Implications for improving work and health. In Bridging occupational, organizational and public health: A transdisciplinary approach. (pp. 43–68). Springer Science + Business Media. https://doi.org/10.1007/978-94-007-5640-3_4
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2023-04-22
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