KONTRAK PSIKOLOGIS KARYAWAN HR CENTER PADA PT TELEKOMUNIKASI INDONESIA WITEL JATIM SELATAN
DOI:
https://doi.org/10.21009/JRMSI.013.2.07Keywords:
kontrak psikologis, harapan, karyawan, sumber daya manusiaAbstract
Penelitian ini dilakukan untuk mengetahui isi kontrak psikologis di unit HR center sebagai langkah pencegahan timbulnya masalah, khususnya pada proses transformasi. Pendekatan pengukuran kontrak psikologis dalam penelitian ini adalah pendekatan content oriented.Pendekatan ini dilakukan karena sebelumnya belum pernah dilakukan pengukuran kontrak psikologis di unit HR center pada PT Telekomunikasi Indonesia. Penelitian dilakukan menggunakan metode penelitian kualitatif deskriptif, dengan pengambilan subjek secara purposive dan menggunakan wawancara dan observasi sebagai teknik pengambilan data. Hasil penelitian ini adalah gambaran isi kontrak psikologis di unit HR center PT Telkom Witel Jatim Selatan sebagai berikut: (1) Harapan yang pantas diterima karyawan dari perusahaan termasuk dalam monetary reward dan non monetary reward. Sedangkan harapan yang diberikan kepada perusahaan termasuk dalam non monetary reward. (2) Harapan yang pantas diterima perusahaan dari karyawan termasuk dalam non monetary reward. Sedangkan harapan yang diberikan kepada perusahaan termasuk dalam monetary reward.
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Rousseau, D. M. (2000). Psychological Contract Inventory. Technical Report. Pittsburgh, PA: Carnegie Mellon University.
Schein, E. H. (1980). Organizational Psychology. Englewood Cliffs, NJ: Prentice-Hall.
Sihombing, I (Ed). 2013. Ribuan Karyawan Perhutani Demo Kementerian BUMN, (online), (http://www.metrotvnews.com/metronews/read/2013/10/02/2/185576/Ribuan-Karyawan-Perhutani-Demo-Kementerian-BUMN-), diakses 26 Desember 2013
Sugiyono. 2010. Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Supriyatna, I. 2012. Pendapatan Telkom Turun Gara-Gara Pegawai Pensiun Dini, (online), (www.okezone.com), diakses 26 Desember 2013
Turnley, William H. & Daniel C. F. 1999. The Impact of Psychological Contract Violations on Exit, Voices, Loyalty, and Neglect. Human Relations, Vol. 52 (7): 895-922
Walgito, B. 2004. Pengantar Psikologi Umum. Yogyakarta: Universitas Gajah Mada
Zottoli, M., A. 2003. Understanding the Process Through wich breaches of the psychological contract influence feeling of psychological contract violation. Dissertation. Doctor of philosophy Ohio state university
Angelia, W. 2010. Pengaruh Pengembangan Karir, Kontrak Psikologis Dan Keterlibatan Buruh Terhadap Produktivitas Buruh pada PD Penggilingan Plastik Fredy Hartono. Thesis. Jakarta: Binus University
APJII. (2020). Laporan Survei Internet APJII 2019 – 2020 (Q2). APJII: Jakarta
Ariyanti, F. 2013.Manajemen Rapuh, Pertani & SHS Dilebur ke Pupuk Indonesia, (online), diakses 10 Februari 2014
Armstrong, M.2006. A Handbook of Human Resource Management (10th edition). London & Philadelphia. Kogan Page
Aselage, J., & Eisenberger, R. 2003. Perceived organizational support and psychological contracts: a theoretical integration. Journal of Organizational Behavior, 24, 491-509.
As’ad, M. 2008. Psikologi Industri.. Yogyakarta: Liberty
Branham, L. 2005. The 7 Hidden Reason Employees Leave. New York: AMACOM
Conway, N. & Briner, R. 2005. Understanding Psychological Contracts At Work: A Critical Evaluation of Theory and Research. Oxford: Oxford University Press
Cuyper, N.,D., Witte, H., D., Rigotti,T., Mohr, G (Eds). 2003.Eu Research on Social Sciences and Humanities: Psychological Contracting Across Employment Situations (Psycones). Brussels: European Commission Directorate-General for Research Information and Communication Unit
Daulay, F.,F. 2013. Telkom Lakukan Transformasi Organisasi, (online), (http://medan.tribunnews.com/2013/02/08/telkom-lakukan-transformasi-organisasi), diakses 3 Maret 2013
De Vos, A. 2002. The Individual Antecedents And The Development Of Newcomers’ Psychological Contracts During The Socialization Process: A Longitudinal Study. Gent: PhD Thesis. University of Ghent.
Djlantik,A.A.A. & Diana Aryani. 2006. Pengaruh pelanggaran kontrak psikologis terhadap penyimpangan dan perilaku negatif karyawan. Jurnal Manajemen Usahawan Indonesia, 35 (2)
Freese, C. & Schalk, R. 2008. How to Measure The Psychological Contract? A Critical Criteria-based Review of Measures. South African Journal of Psychology, 38(2), pp.269-286
George, Jennifer M. dan Gareth R. Jones. 2008. Understanding and Managing Organizational Behavior (5th edition). New Jersey :Pearson Education
Griffin, R., W. & Ebert, R., J. 2007. Bisnis (Wibi Hardani, MM., Devri Barnadi, SE., Roy Priyatama Sitepu, MM., Eds) (edisi ke 8 jilid 1). Jakarta:Erlangga
Isaksson, K., Bernhard, C., Claes, R., De Witte, H., Guest, D., Krausz, M., Peiro, J. M., Mohr, G., & Schalk, R (Eds.). 2003. Employment contracts and psychological contracts in Europe.Results from a pilot study. Stockholm: National Institute for Working Life.
ITU. (2019). Measuring Digital Development Fact And Figure. ITU Publication: Genewa
Ivancevich, J.,M., Konopaske, R., Matterson, M.,T. 2006. Perilaku dan Manajemen Organisasi (Wibi Hardani MM., Bimo Adi Yoso S.Psi., Eds) (edisi ke 7 jilid 1). Jakarta: Erlangga
Jeanita, Sinta. 1997. Profil Kontrak Psikologis dan Komitmen Pekerja Muda terhadap Perusahaan. Skripsi: Fakultas Psikologis Universitas Indonesia.
Kominfo. (2018, Mei 16). SIARAN PERS NO. 112/HM/KOMINFO/05/2018 tentang Jumlah Pelanggan Telekomunikasi Seluler Prabayar Hasil Rekonsiliasi dan Berakhirnya Program Registrasi UlangJumlah Pelanggan Telekomunikasi Seluler Prabayar Hasil Rekonsiliasi dan Berakhirnya Program Registrasi Ulang. Ritrieved 2 Februari 2021, from https://kominfo.go.id/content/detail/13125/siaran-pers-no-112hmkominfo052018-tentang-jumlah-pelanggan-telekomunikasi-seluler-prabayar-hasil-rekonsiliasi-dan-berakhirnya-program-registrasi-ulang/0/siaran_pers
Kotter, J.,P. 1973. The Psychological Contract: Managing the Joining-Up Process. California Management Review, 15, 91–99.
McShane, S, L.,dkk. 2005. Organizational behavior. New York: McGraw Hill
Millmore, M., et al. 2007. Strategic Human Resource Management: Contemporary Issues. England: Pearson Education
Newton, S. K., Blanton, J. E., & Will, R. (2008) Innovative Work and Citizenship Behaviors from Information Technology Professionals : Effects of their Psychological Contract. Information Resource Management Journal, 21(4), 25-46.
Pedoman Penulisan Karya Ilmiah Universitas Negeri Malang. 2010. Malang: Universitas Negeri Malang.
Purwanto. Penetrasi Seluler di Indonesia Lampaui China 2012., (online), (www.kompasiana.com), diakses 4 Maret 2014
Rahma, A. (2020, Desember 4). PT Telekomunikasi Indonesia Resmi Ganti Nama jadi Telkom Indonesia. Ritrieved 2 Februari 2021, from https://www.liputan6.com/bisnis/read/4425277/pt-telekomunikasi-indonesia-resmi-ganti-nama-jadi-telkom-indonesia.
Rousseau, D. M. (2000). Psychological Contract Inventory. Technical Report. Pittsburgh, PA: Carnegie Mellon University.
Schein, E. H. (1980). Organizational Psychology. Englewood Cliffs, NJ: Prentice-Hall.
Sihombing, I (Ed). 2013. Ribuan Karyawan Perhutani Demo Kementerian BUMN, (online), (http://www.metrotvnews.com/metronews/read/2013/10/02/2/185576/Ribuan-Karyawan-Perhutani-Demo-Kementerian-BUMN-), diakses 26 Desember 2013
Sugiyono. 2010. Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Supriyatna, I. 2012. Pendapatan Telkom Turun Gara-Gara Pegawai Pensiun Dini, (online), (www.okezone.com), diakses 26 Desember 2013
Turnley, William H. & Daniel C. F. 1999. The Impact of Psychological Contract Violations on Exit, Voices, Loyalty, and Neglect. Human Relations, Vol. 52 (7): 895-922
Walgito, B. 2004. Pengantar Psikologi Umum. Yogyakarta: Universitas Gajah Mada
Zottoli, M., A. 2003. Understanding the Process Through wich breaches of the psychological contract influence feeling of psychological contract violation. Dissertation. Doctor of philosophy Ohio state university
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Published
2022-09-01
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Andayani, S., Tutut Chusniyah, Farah Farida Tantiani, & Nur Eva. (2022). KONTRAK PSIKOLOGIS KARYAWAN HR CENTER PADA PT TELEKOMUNIKASI INDONESIA WITEL JATIM SELATAN. JRMSI - Jurnal Riset Manajemen Sains Indonesia, 13(02), 289–305. https://doi.org/10.21009/JRMSI.013.2.07
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