THE EFFECT OF RESILIENCE, WORK ATTACHMENT, AND EMOTIONAL INTELLIGENCE ON JOB SATISFACTION OF BANK SYARIAH INDONESIA EMPLOYEES (Case Study: Bank Syariah Indonesia KC Yogyakarta Kusumanegara)
DOI:
https://doi.org/10.21009/JRMSI.014.1.07Abstract
Penelitian ini bertujuan untuk mengetahui Pengaruh Resiliensi, Keterikatan Kerja, Dan Kecerdasan Emosional terhadap Kepuasan Kerja Karyawan di Bank Syariah Indonesia KC Yogyakarta Kusumanegara. Metode analisis yang digunakan adalah Sctructural Equation Modelling dengan menggunakan pendekatan Partial Least Squares menggunakan alat analisis WarpPLS 5.0. Teknik Sampling yang digunakan yaitu Non probability Sampling dengan metode sampling jenuh dengan menggunakan 31 responden dari karyawan Bank Syariah Indonesia KC Yogyakarta Kusumanegara. Hasil penelitian menunjukkan bahwa Resiliensi, Keterikatan Kerja, Dan Kecerdasan Emosional memiliki pengaruh yang signifikan terhadap Kepuasan Kerja Karyawan Bank Syariah Indonesia KC Yogyakarta.
Kata Kunci: Resiliensi, Keterikatan Kerja, Kecerdasan Emosional, Kepuasan Kerja
References
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Andriany, D. (2019). Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Repex Perdana Internasional (Licensee of Federal Express) Medan. Prosiding Seminar Nasional Kewirausahaan, 1(1), 392–398.
Bakker, A., B. (2011). An evidence-based model of work engagement. Current direction in psychological science. 20(4), 265–269.
Bonanno, G. A. (2004). Loss, trauma, and human resilience: Have we underestimated the human capacity to thrive after extremely aversive events? American Psychologist, 59(1), 20.
Çekmecelioğlu, H. G., Günsel, A., & Ulutaş, T. (2012). Effects of emotional intelligence on job satisfaction: An empirical study on call center employees. Procedia-Social and Behavioral Sciences, 58, 363–369.
Cheung, F. M., van de Vijver, F. J., & Leong, F. T. (2011). Toward a new approach to the study of personality in culture. American Psychologist, 66(7), 593.
Chiva, R., & Alegre, J. (2008). Emotional intelligence and job satisfaction: The role of organizational learning capability. Personnel Review.
Citradewi, A., & Soebandono, J. P. (2017). Pengaruh totalitas kerja dan modal psikologis terhadap kepuasan kerja driver Gojek di Jakarta Selatan.
Cote, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1–28.
Coutu, D. L. (2002). How resilience works. Harvard Business Review, 80(5), 46–56.
Dalal, R. S., Baysinger, M., Brummel, B. J., & LeBreton, J. M. (2012). The relative importance of employee engagement, other job attitudes, and trait affect as predictors of job performance. Journal of Applied Social Psychology, 42, E295–E325.
Downes, M., Thomas, A. S., & Singley, R. B. (2002). Predicting expatriate job satisfaction: The role of firm internationalization. Career Development International.
Effendi, S. A., & Romas, M. Z. (2017). Hubungan kepuasan kerja dengan absensi karyawan pada divisi pertambangan PT X. Jurnal Psikologi, 10(1).
Floudas, C. A., & Pardalos, P. M. (2008). Encyclopedia of optimization. Springer Science & Business Media.
Fonny, F. (2005). Hubungan Resiliensi Dan Prestasi Akademik Pada Anak Tuna Runggu. Studi Pada Anak Di Masa Pertengahan [PhD Thesis]. Universitas Tarumanagara.
Garmezy, N. (1991). Resiliency and vulnerability to adverse developmental outcomes associated with poverty. American Behavioral Scientist, 34(4), 416–430.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Gross, J. J. (2014). Emotion regulation: Conceptual and empirical foundations.
Hagemeister, A., & Volmer, J. (2017). Do social conflicts at work affect employees’ job satisfaction? The moderating role of emotion regulation. International Journal of Conflict Management.
Handayani, A. (2012). Hubungan kepuasan kerja dan dukungan sosial dengan persepsi perubahan organisasi. Jurnal Insan Media Psikologi, 12(3).
Handoko, T. H. (2016). Manajemen personalia dan sumberdaya manusia. BPFE.
Hanna, B., Kee, K. F., & Robertson, B. W. (2017). Positive impacts of social media at work: Job satisfaction, job calling, and Facebook use among co-workers. SHS Web of Conferences, 33, 00012.
Herrman, H., Stewart, D. E., Diaz-Granados, N., Berger, E. L., Jackson, B., & Yuen, T. (2011). What is resilience? The Canadian Journal of Psychiatry, 56(5), 258–265.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513.
Hobfoll, S. E. (1991). Traumatic stress: A theory based on rapid loss of resources. Anxiety Research, 4(3), 187–197.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421.
Hobfoll, S. E., Dunahoo, C. A., & Monnier, J. (1995). Conservation of resources and traumatic stress. In Traumatic stress (pp. 29–47). Springer.
Isnaini, H. N. (2017). Analisis pengaruh work family conflict, religiusitas terhadap komitmen organisasi dan kinerja karyawan dengan variabel intervening kepuasan kerja pada bank syariah di yogyakarta.
Jackson, R., & Watkin, C. (2004). The resilience inventory: Seven essential skills for overcoming life’s obstacles and determining happiness. Selection & Development Review, 20(6), 13–17.
Jernigan, I. E., Beggs, J. M., & Kohut, G. F. (2002). Dimensions of work satisfaction as predictors of commitment type. Journal of Managerial Psychology.
Juliati, A. (2012). Pengaruh motivasi dan kepuasan kerja terhadap kinerja karyawan bank muamalat Indonesia cabang Cirebon [PhD Thesis]. IAIN Syekh Nurjati Cirebon.
Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015a). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology.
Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015b). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology.
Kindt, M. T. (2006). Building population resilience to terror attacks: Unlearned lessons from military and civilian experience. USAF COUNTERPROLIFERATION CENTER MAXWELL AFB AL.
Kumpfer, K. L. (2002). Factors and processes contributing to resilience. In Resilience and development (pp. 179–224). Springer.
Larson, M., & Luthans, F. (2006). Potential added value of psychological capital in predicting work attitudes. Journal of Leadership & Organizational Studies, 13(2), 75–92.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer publishing company.
Locke, E. A. (1976). The nature and causes of job satisfaction. In MD Dunnette. Handbook of Industrial and Organizational Psychology, 1297–1349.
Lok, P., & Crawford, J. (2001). Antecedents of organizational commitment and the mediating role of job satisfaction. Journal of Managerial Psychology.
Lumley, E. J., Coetzee, M., Tladinyane, R., & Ferreira, N. (2011). Exploring the job satisfaction and organisational commitment of employees in the information technology environment. Southern African Business Review, 15(1).
Malik, P., & Garg, P. (2020). Learning organization and work engagement: The mediating role of employee resilience. The International Journal of Human Resource Management, 31(8), 1071–1094.
Mancheno-Smoak, L. (2008). The human resource craze: Human performance improvement and employee engagement. Organization Development Journal, 26(1), 69.
Masharyono, M. (2015). Pengaruh Job Characteristic Terhadap Semangat Kerja Pegawai. Jurnal Riset Akuntansi Dan Keuangan, 3(3), 813–830.
McEwen, K. (2011). Building resilience at work. Australian Academic Press.
Moura, D., Orgambídez-Ramos, A., & de Jesus, S. N. (2015a). Psychological empowerment and work engagement as predictors of work satisfaction: A sample of hotel employees. Journal of Spatial and Organizational Dynamics, 3(2), 125–134.
Moura, D., Orgambídez-Ramos, A., & de Jesus, S. N. (2015b). Psychological empowerment and work engagement as predictors of work satisfaction: A sample of hotel employees. Journal of Spatial and Organizational Dynamics, 3(2), 125–134.
Murtani, A. (2019). Pengaruh Pengembangan Karyawan Dan Fasilitas Kerja Terhadap Kepuasan Kerja Karyawan Di PT. Bank Sumut Syariah Cabang Medan. Jurnal Al-Qasd Islamic Economic Alternative, 1(2), 177–188.
Niaz, V. (2006). Role of faith and relience in recovery from phsyco-trauma. Pakistan Journal of Medical Sciences Quarterly, 22(2), 204–207.
Nuari, N. A. (2016). Quality of work life and job satisfaction of nurses in Amelia Hospital Pare. Jurnal Ners Dan Kebidanan, 3(1), 1–7.
Ong, A. D., & Bergeman, C. S. (2004). Resilience and adaptation to stress in later life: Empirical perspectives and conceptual implications. Ageing International, 29(3), 219–246.
Paterson, T. A., Luthans, F., & Jeung, W. (2014). Thriving at work: Impact of psychological capital and supervisor support. Journal of Organizational Behavior, 35(3), 434–446.
Prati, L. M., Douglas, C., Ferris, G. R., Ammeter, A. P., & Buckley, M. R. (2003). Emotional intelligence, leadership effectiveness, and team outcomes. The International Journal of Organizational Analysis.
Reus, T. H., & Liu, Y. (2004). Rhyme and reason: Emotional capability and the performance of knowledge-intensive work groups. Human Performance, 17(2), 245–266.
Rothmann, S. (2008). Job satisfaction, occupational stress, burnout and work engagement as components of work-related wellbeing. SA Journal of Industrial Psychology, 34(3), 11–16.
Ryff, C. D., & Singer, B. (2003). Flourishing under fire: Resilience as a prototype of challenged thriving.
Schaufeli, W. B. (2017). General engagement: Conceptualization and measurement with the Utrecht General Engagement Scale (UGES). Journal of Well-Being Assessment, 1(1), 9–24.
Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
Senen, S. H., Masharyono, M., Triananda, N., & Sumiyati, S. (2016). The Employee Performance Influenced by Communication: A Study of BUMD in Indonesia.
Sojka, J. Z., & Deeter-Schmelz, D. R. (2002). Enhancing the emotional intelligence of salespeople. American Journal of Business.
Sy, T., Tram, S., & O’hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461–473.
Tedeschi, R. G., & Kilmer, R. P. (2005). Assessing strengths, resilience, and growth to guide clinical interventions. Professional Psychology: Research and Practice, 36(3), 230.
Thomas, K. W. (2009). Intrinsic motivation at work: What really drives employee engagement. Berrett-Koehler Publishers.
Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back from negative emotional experiences. Journal of Personality and Social Psychology, 86(2), 320.
Ucho, A., Mkavga, T., & Onyishi, I. E. (2012). Job satisfaction, gender, tenure, and turnover intentions among civil servants in Benue State. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 378–387.
Udechukwu, I. I. (2000). The relationship between job satisfaction, organizational commitment, intentions to quit, and perceived alternative employment in the assessment of employee turnover: A study of correctional officers. ProQuest.
Virk, H. K. (2011). Impact of emotional intelligence on job satisfaction, organizational commitment and perceived success. International Journal of Arts & Sciences, 4(22), 297.
Wahyudi, A., Partini, S., & Dahlan, U. A. (2018). Factors Affecting Individual Resilience. Advances in Social Science, Education, Anf Humanities Research, 173, 21–22.
Wellins, R., & Concelman, J. (2005). Creating a culture for engagement. Workforce Performance Solutions, 4(1), 1–4.
Wiratmini, N. P. E. (2020). Merger Bank Syariah BUMN, Semua Karyawan Diangkut jadi Keluarga Besar. Bisnis. Com.
Wiyono, W. M. (2021). Dampak Merger 3 (Tiga) Bank Syariah Bumn Terhadap Perkembangan Ekonomi Syariah. Cakrawala Hukum: Majalah Ilmiah Fakultas Hukum Universitas Wijayakusuma, 23(1), 65–73.
Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal of Management, 33(5), 774–800.
Yuniar, I., Nurtjahjanti, H., & Rusmawati, D. (2011). Hubungan antara kepuasan kerja dan resiliensi dengan organizational citizenship behavior (OCB) pada karyawan kantor pusat PT. BPD Bali. HUBUNGAN ANTARA KEPUASAN KERJA DAN RESILIENSI DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA KARYAWAN KANTOR PUSAT PT. BPD BALI, 9(1).
Zainal, V. R., Hadad, M. D., & Ramly, M. (2014). Kepemimpinan dan perilaku organisasi. Edisi Keempat. Jakarta: PT. Raja Grafindo Persada, 37, 26–35.
Alfani, M. H. (2018). Analisis Pengaruh Quality Of Work Life (QWL) Terhadap Kinerja Dan Kepuasan Kerja Karyawan PT. Bank BRI Syariah Cabang Pekanbaru. Jurnal Tabarru’: Islamic Banking and Finance, 1(1), 1–13.
Amir, M. T., & Standen, P. (2012). Employee resilience in organizations: Development of a new scale. 26th Australian New Zealand Academy of Management Conference, Perth, Western Australia.
Andriany, D. (2019). Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Repex Perdana Internasional (Licensee of Federal Express) Medan. Prosiding Seminar Nasional Kewirausahaan, 1(1), 392–398.
Bakker, A., B. (2011). An evidence-based model of work engagement. Current direction in psychological science. 20(4), 265–269.
Bonanno, G. A. (2004). Loss, trauma, and human resilience: Have we underestimated the human capacity to thrive after extremely aversive events? American Psychologist, 59(1), 20.
Çekmecelioğlu, H. G., Günsel, A., & Ulutaş, T. (2012). Effects of emotional intelligence on job satisfaction: An empirical study on call center employees. Procedia-Social and Behavioral Sciences, 58, 363–369.
Cheung, F. M., van de Vijver, F. J., & Leong, F. T. (2011). Toward a new approach to the study of personality in culture. American Psychologist, 66(7), 593.
Chiva, R., & Alegre, J. (2008). Emotional intelligence and job satisfaction: The role of organizational learning capability. Personnel Review.
Citradewi, A., & Soebandono, J. P. (2017). Pengaruh totalitas kerja dan modal psikologis terhadap kepuasan kerja driver Gojek di Jakarta Selatan.
Cote, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1–28.
Coutu, D. L. (2002). How resilience works. Harvard Business Review, 80(5), 46–56.
Dalal, R. S., Baysinger, M., Brummel, B. J., & LeBreton, J. M. (2012). The relative importance of employee engagement, other job attitudes, and trait affect as predictors of job performance. Journal of Applied Social Psychology, 42, E295–E325.
Downes, M., Thomas, A. S., & Singley, R. B. (2002). Predicting expatriate job satisfaction: The role of firm internationalization. Career Development International.
Effendi, S. A., & Romas, M. Z. (2017). Hubungan kepuasan kerja dengan absensi karyawan pada divisi pertambangan PT X. Jurnal Psikologi, 10(1).
Floudas, C. A., & Pardalos, P. M. (2008). Encyclopedia of optimization. Springer Science & Business Media.
Fonny, F. (2005). Hubungan Resiliensi Dan Prestasi Akademik Pada Anak Tuna Runggu. Studi Pada Anak Di Masa Pertengahan [PhD Thesis]. Universitas Tarumanagara.
Garmezy, N. (1991). Resiliency and vulnerability to adverse developmental outcomes associated with poverty. American Behavioral Scientist, 34(4), 416–430.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Gross, J. J. (2014). Emotion regulation: Conceptual and empirical foundations.
Hagemeister, A., & Volmer, J. (2017). Do social conflicts at work affect employees’ job satisfaction? The moderating role of emotion regulation. International Journal of Conflict Management.
Handayani, A. (2012). Hubungan kepuasan kerja dan dukungan sosial dengan persepsi perubahan organisasi. Jurnal Insan Media Psikologi, 12(3).
Handoko, T. H. (2016). Manajemen personalia dan sumberdaya manusia. BPFE.
Hanna, B., Kee, K. F., & Robertson, B. W. (2017). Positive impacts of social media at work: Job satisfaction, job calling, and Facebook use among co-workers. SHS Web of Conferences, 33, 00012.
Herrman, H., Stewart, D. E., Diaz-Granados, N., Berger, E. L., Jackson, B., & Yuen, T. (2011). What is resilience? The Canadian Journal of Psychiatry, 56(5), 258–265.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513.
Hobfoll, S. E. (1991). Traumatic stress: A theory based on rapid loss of resources. Anxiety Research, 4(3), 187–197.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421.
Hobfoll, S. E., Dunahoo, C. A., & Monnier, J. (1995). Conservation of resources and traumatic stress. In Traumatic stress (pp. 29–47). Springer.
Isnaini, H. N. (2017). Analisis pengaruh work family conflict, religiusitas terhadap komitmen organisasi dan kinerja karyawan dengan variabel intervening kepuasan kerja pada bank syariah di yogyakarta.
Jackson, R., & Watkin, C. (2004). The resilience inventory: Seven essential skills for overcoming life’s obstacles and determining happiness. Selection & Development Review, 20(6), 13–17.
Jernigan, I. E., Beggs, J. M., & Kohut, G. F. (2002). Dimensions of work satisfaction as predictors of commitment type. Journal of Managerial Psychology.
Juliati, A. (2012). Pengaruh motivasi dan kepuasan kerja terhadap kinerja karyawan bank muamalat Indonesia cabang Cirebon [PhD Thesis]. IAIN Syekh Nurjati Cirebon.
Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015a). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology.
Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015b). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology.
Kindt, M. T. (2006). Building population resilience to terror attacks: Unlearned lessons from military and civilian experience. USAF COUNTERPROLIFERATION CENTER MAXWELL AFB AL.
Kumpfer, K. L. (2002). Factors and processes contributing to resilience. In Resilience and development (pp. 179–224). Springer.
Larson, M., & Luthans, F. (2006). Potential added value of psychological capital in predicting work attitudes. Journal of Leadership & Organizational Studies, 13(2), 75–92.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer publishing company.
Locke, E. A. (1976). The nature and causes of job satisfaction. In MD Dunnette. Handbook of Industrial and Organizational Psychology, 1297–1349.
Lok, P., & Crawford, J. (2001). Antecedents of organizational commitment and the mediating role of job satisfaction. Journal of Managerial Psychology.
Lumley, E. J., Coetzee, M., Tladinyane, R., & Ferreira, N. (2011). Exploring the job satisfaction and organisational commitment of employees in the information technology environment. Southern African Business Review, 15(1).
Malik, P., & Garg, P. (2020). Learning organization and work engagement: The mediating role of employee resilience. The International Journal of Human Resource Management, 31(8), 1071–1094.
Mancheno-Smoak, L. (2008). The human resource craze: Human performance improvement and employee engagement. Organization Development Journal, 26(1), 69.
Masharyono, M. (2015). Pengaruh Job Characteristic Terhadap Semangat Kerja Pegawai. Jurnal Riset Akuntansi Dan Keuangan, 3(3), 813–830.
McEwen, K. (2011). Building resilience at work. Australian Academic Press.
Moura, D., Orgambídez-Ramos, A., & de Jesus, S. N. (2015a). Psychological empowerment and work engagement as predictors of work satisfaction: A sample of hotel employees. Journal of Spatial and Organizational Dynamics, 3(2), 125–134.
Moura, D., Orgambídez-Ramos, A., & de Jesus, S. N. (2015b). Psychological empowerment and work engagement as predictors of work satisfaction: A sample of hotel employees. Journal of Spatial and Organizational Dynamics, 3(2), 125–134.
Murtani, A. (2019). Pengaruh Pengembangan Karyawan Dan Fasilitas Kerja Terhadap Kepuasan Kerja Karyawan Di PT. Bank Sumut Syariah Cabang Medan. Jurnal Al-Qasd Islamic Economic Alternative, 1(2), 177–188.
Niaz, V. (2006). Role of faith and relience in recovery from phsyco-trauma. Pakistan Journal of Medical Sciences Quarterly, 22(2), 204–207.
Nuari, N. A. (2016). Quality of work life and job satisfaction of nurses in Amelia Hospital Pare. Jurnal Ners Dan Kebidanan, 3(1), 1–7.
Ong, A. D., & Bergeman, C. S. (2004). Resilience and adaptation to stress in later life: Empirical perspectives and conceptual implications. Ageing International, 29(3), 219–246.
Paterson, T. A., Luthans, F., & Jeung, W. (2014). Thriving at work: Impact of psychological capital and supervisor support. Journal of Organizational Behavior, 35(3), 434–446.
Prati, L. M., Douglas, C., Ferris, G. R., Ammeter, A. P., & Buckley, M. R. (2003). Emotional intelligence, leadership effectiveness, and team outcomes. The International Journal of Organizational Analysis.
Reus, T. H., & Liu, Y. (2004). Rhyme and reason: Emotional capability and the performance of knowledge-intensive work groups. Human Performance, 17(2), 245–266.
Rothmann, S. (2008). Job satisfaction, occupational stress, burnout and work engagement as components of work-related wellbeing. SA Journal of Industrial Psychology, 34(3), 11–16.
Ryff, C. D., & Singer, B. (2003). Flourishing under fire: Resilience as a prototype of challenged thriving.
Schaufeli, W. B. (2017). General engagement: Conceptualization and measurement with the Utrecht General Engagement Scale (UGES). Journal of Well-Being Assessment, 1(1), 9–24.
Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
Senen, S. H., Masharyono, M., Triananda, N., & Sumiyati, S. (2016). The Employee Performance Influenced by Communication: A Study of BUMD in Indonesia.
Sojka, J. Z., & Deeter-Schmelz, D. R. (2002). Enhancing the emotional intelligence of salespeople. American Journal of Business.
Sy, T., Tram, S., & O’hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461–473.
Tedeschi, R. G., & Kilmer, R. P. (2005). Assessing strengths, resilience, and growth to guide clinical interventions. Professional Psychology: Research and Practice, 36(3), 230.
Thomas, K. W. (2009). Intrinsic motivation at work: What really drives employee engagement. Berrett-Koehler Publishers.
Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back from negative emotional experiences. Journal of Personality and Social Psychology, 86(2), 320.
Ucho, A., Mkavga, T., & Onyishi, I. E. (2012). Job satisfaction, gender, tenure, and turnover intentions among civil servants in Benue State. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 378–387.
Udechukwu, I. I. (2000). The relationship between job satisfaction, organizational commitment, intentions to quit, and perceived alternative employment in the assessment of employee turnover: A study of correctional officers. ProQuest.
Virk, H. K. (2011). Impact of emotional intelligence on job satisfaction, organizational commitment and perceived success. International Journal of Arts & Sciences, 4(22), 297.
Wahyudi, A., Partini, S., & Dahlan, U. A. (2018). Factors Affecting Individual Resilience. Advances in Social Science, Education, Anf Humanities Research, 173, 21–22.
Wellins, R., & Concelman, J. (2005). Creating a culture for engagement. Workforce Performance Solutions, 4(1), 1–4.
Wiratmini, N. P. E. (2020). Merger Bank Syariah BUMN, Semua Karyawan Diangkut jadi Keluarga Besar. Bisnis. Com.
Wiyono, W. M. (2021). Dampak Merger 3 (Tiga) Bank Syariah Bumn Terhadap Perkembangan Ekonomi Syariah. Cakrawala Hukum: Majalah Ilmiah Fakultas Hukum Universitas Wijayakusuma, 23(1), 65–73.
Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal of Management, 33(5), 774–800.
Yuniar, I., Nurtjahjanti, H., & Rusmawati, D. (2011). Hubungan antara kepuasan kerja dan resiliensi dengan organizational citizenship behavior (OCB) pada karyawan kantor pusat PT. BPD Bali. HUBUNGAN ANTARA KEPUASAN KERJA DAN RESILIENSI DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA KARYAWAN KANTOR PUSAT PT. BPD BALI, 9(1).
Zainal, V. R., Hadad, M. D., & Ramly, M. (2014). Kepemimpinan dan perilaku organisasi. Edisi Keempat. Jakarta: PT. Raja Grafindo Persada, 37, 26–35.
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Published
2023-04-02
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Muhammad Hanif Ibrahim, & Syayyidah Maftuhatul Jannah. (2023). THE EFFECT OF RESILIENCE, WORK ATTACHMENT, AND EMOTIONAL INTELLIGENCE ON JOB SATISFACTION OF BANK SYARIAH INDONESIA EMPLOYEES (Case Study: Bank Syariah Indonesia KC Yogyakarta Kusumanegara). JRMSI - Jurnal Riset Manajemen Sains Indonesia, 14(01), 57–69. https://doi.org/10.21009/JRMSI.014.1.07
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