SELF-EFFICACY TO VOICE BEHAVIOR: THE ROLE OF CULTURAL INTELLIGENCE AND ORGANIZATIONAL CULTURE
DOI:
https://doi.org/10.21009/JRMSI.015.2.02Keywords:
self-efficacy, cultural intelligence, cultural organization, Self Efficacy, Cultural Intelligence, Cultural OrganizationAbstract
The primary objective of this study is to examine the correlation between self-efficacy and voice behavior among student organization members. This investigation holds significant implications for comprehending the intricacies of student organizations within the context of Sanata Dharma University. The present study utilized a sample size of 250 to gather data, and data analysis was conducted with the Partial Least Squares (PLS) Structural Equation Modeling (SEM) technique utilizing the Smart PLS 3 software. The findings of the study indicate that self-efficacy exerted a favorable and statistically significant direct impact on voice behavior. In addition, it is noteworthy to mention another key conclusion, which suggests that cultural intelligence and cultural organization serve as crucial and constructive mediators in the association between self-efficacy and voice behavior. This study offers a comprehensive analysis of the interplay of self-efficacy, cultural intelligence, and cultural organization in influencing the voice behavior of members within student groups. By examining these elements, this research contributes to a more profound comprehension of the underlying dynamics that define these organizations
References
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Afsar, B., Al-Ghazali, B. M., Cheema, S., & Javed, F. (2021b). Cultural intelligence and innovative work behavior: the role of work engagement and interpersonal trust. European Journal of Innovation Management, 24(4), 1082–1109. https://doi.org/10.1108/EJIM-01-2020-0008
Altinay, L., Kinali Madanoglu, G., Kromidha, E., Nurmagambetova, A., & Madanoglu, M. (2021). Mental aspects of cultural intelligence and self-creativity of nascent entrepreneurs: The mediating role of emotionality. Journal of Business Research, 131, 793–802. https://doi.org/https://doi.org/10.1016/j.jbusres.2020.10.048
Burkhanova, D. K., & Nurkanat, A. N. (2020). The role and peculiarity of student organizations in modern Kazakhstan society. https://api.semanticscholar.org/CorpusID:234899940
Camargo, A., Çelik, P., & Storme, M. (2020). Cultural self-efficacy increases creativity in bicultural dyads: Evidence from two dyadic divergent thinking tasks. Thinking Skills and Creativity, 38, 100725. https://doi.org/https://doi.org/10.1016/j.tsc.2020.100725
De La Rosa, E. (2019). The Impact of Self-Efficacy for Voice Behavior, Supervisor Responsiveness And Quality Leader-Member Exchange on Employee Organizational Commitment [Dissertation]. Our Lady of the Lake University.
Duan, J., Kwan, H. K., & Ling, B. (2014). The role of voice efficacy in the formation of voice behaviour: A cross-level examination. Journal of Management & Organization, 20(4), 526–543. https://doi.org/DOI: 10.1017/jmo.2014.40
Duan, J., Wang, X., Brinsfield, C. T., & Liu, S. (2020). How Enhancing Employee Well-Being Can Encourage Voice Behavior: A Desire Fulfillment Perspective. Human Performance, 33(5), 425–446. https://doi.org/10.1080/08959285.2020.1811708
Fridayani, J. A. (2022a). PENDAMPINGAN DALAM PENGELOLAAN ORGANISASI MAHASISWA. SIPISSANGNGI: Jurnal Pengabdian Kepada Masyarakat, 2(2), 109. https://doi.org/10.35329/sipissangngi.v2i2.2922
Fridayani, J. A. (2022b). Pengaruh Efikasi Diri, Motivasi Diri dan Manajemen Waktu terhadap Minat Mahasiswa dalam Berorganisasi. Jurnal Manajemen, Organisasi, Dan Bisnis, 2(2), 220–232. https://www.journal.unrika.ac.id/index.php/JMOB/index
Fridayani, J. A., Kusuma, S. E., Kusumajati, T. O., M, T. A. H., Wijayanto, W. A., & Press, S. D. U. (2023). Statistika Inferensial untuk Organisasi dan Bisnis. Sanata Dharma University Press. https://books.google.co.id/books?id=hYrcEAAAQBAJ
Fridayani, J. A., Kusuma, S. E., & Yuniarto, A. Y. (2023). Building Link-Match of Gen Z and The World Of Work Through Contextual-Adaptive Facilitation. Jurnal Bisnis Strategi, 31(2), 46–58. https://ejournal.undip.ac.id/index.php/jbs
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Guo, Y., Wang, X., Plummer, V., Cross, W., Lam, L., & Wang, S. (2021). Influence of core competence on voice behavior of clinical nurses: A multicenter cross-sectional study. Psychology Research and Behavior Management, 14, 501–510. https://doi.org/10.2147/PRBM.S309565
Hair, J. F., Hult, T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition (Third Edition). SAGE.
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Jin, R., Wu, R., Xia, Y., & Zhao, M. (2023). What cultural values determine student self-efficacy? An empirical study for 42 countries and economies. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1177415
Joseph, S., & Shetty, N. (2022). An empirical study on the impact of employee voice and silence on destructive leadership and organizational culture. Asian Journal of Business Ethics, 11, 85–109. https://doi.org/10.1007/s13520-022-00155-0
Kim, J., Lee, S., & Byun, G. (2020). Building a thriving organization: The antecedents of job engagement and their impact on voice behavior. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/su12187536
Kong, F., Liu, P., & Weng, J. (2020). How and when group cohesiosn influences employee voice: A conservation of resources perspective. Journal of Managerial Psychology, 35(3), 142–154. https://doi.org/10.1108/JMP-04-2018-0161
Kusuma, S. E., & Fridayani, J. A. (2022). Institusi Dan Organisasi: Pengenalan, Identifikasi Dan Analisis Dasar. Sanata Dharma University Press.
Li, Y., Zhang, L., & Yan, X. (2022). How Does Strategic Human Resource Management Impact on Employee Voice Behavior and Innovation Behavior With Mediating Effect of Psychological Mechanism. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.920774
Liang, Z., Suntrayuth, S., Sun, X., & Su, J. (2023). Positive Verbal Rewards, Creative Self-Efficacy, and Creative Behavior: A Perspective of Cognitive Appraisal Theory. Behavioral Sciences, 13(3). https://doi.org/10.3390/bs13030229
Liu, F., Liu, J., & Ding, H. (2023a). Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange. Sustainability (Switzerland), 15(15). https://doi.org/10.3390/su151511706
Liu, F., Liu, J., & Ding, H. (2023b). Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange. Sustainability (Switzerland), 15(15). https://doi.org/10.3390/su151511706
Madrid, H. P. (2020). Emotion Regulation, Positive Affect, and Promotive Voice Behavior at Work. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.01739
Prihatsanti, U., Handoyo, S., & Ardi, R. (2020). I Am Sure I Can Speak Up: The Role of Efficacy on Employee Voice. Proceedings Ofthe 3rd International Conference on Psychology in Health, Educational, Social, and Organizational Settings (ICP-HESOS 2018), 224–229. https://doi.org/10.5220/0008587502240229
Prince, R., & Rao, M. K. (2020). Voice behavior of Indian IT employees: a moderated mediation model. International Journal of Organizational Analysis, 28(6), 1255–1271. https://doi.org/10.1108/IJOA-11-2019-1926
Razaghi, M., Chavoshian, H., Chanzanagh, H. E., & Rabiei, K. (2020). Religious fundamentalism, individuality, and collective identity: A case study of two student organizations in Iran. Critical Research on Religion, 8(1), 3–24. https://doi.org/10.1177/2050303219900226
Santosa, A., Akhmadsidikin, I., & Guswandi, I. (2018). Effect of Self Efficacy and Organizational Culture On Organizational Performance through Job Satisfaction PT. Trimitra Utama. International Journal of Business and Applied Social Science. www.cpernet.orghttp://ijbassnet.com/
Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan Keahlian Edisi 6 Buku 2.
Sharma, S., & Aparicio, E. (2022). Organizational and team culture as antecedents of protection motivation among IT employees. Computers and Security, 120. https://doi.org/10.1016/j.cose.2022.102774
Simosi, M. (2012). The moderating role of self‐efficacy in the organizational culture–training transfer relationship. International Journal of Training and Development, 16. https://doi.org/10.1111/j.1468-2419.2011.00396.x
Song, J., He, C., Wu, W., & Zhai, X. (2020). Roles of self-efficacy and transformational leadership in explaining voice-job satisfaction relationship. Current Psychology, 39(3), 975–986. https://doi.org/10.1007/s12144-018-9808-8
Sun, J., Sarfraz, M., Turi, J. A., & Ivascu, L. (2022). Organizational Agility and Sustainable Manufacturing Practices in the Context of Emerging Economy: A Mediated Moderation Model. Processes, 10(12). https://doi.org/10.3390/pr10122567
Sun, Y., Chen, J., Qian, C., Luo, X., & Wu, X. (2022). The Influence Mechanism of Political Skill on Safety Voice Behavior in High-Risk Industries: The Mediating Role of Voice Efficacy. International Journal of Environmental Research and Public Health, 19(23). https://doi.org/10.3390/ijerph192316162
Tan, V. M., Quoquab, F., Ahmad, F. S., & Mohammad, J. (2017). Mediating effects of students’ social bonds between self-esteem and customer citizenship behaviour in the context of international university branch campuses. Asia Pacific Journal of Marketing and Logistics, 29(2), 305–329. https://doi.org/10.1108/APJML-05-2016-0087
Vaughan‐Johnston, T. I., & Jacobson, J. A. (2020). Self‐efficacy theory. The Wiley Encyclopedia of Personality and Individual Differences: Models and Theories, 375–379.
Xie, J., Chu, X., Zhang, J., & Huang, J. (2014a). Proactive Personality and Voice Behavior: The Influence of Voice Self-Efficacy and Delegation. Social Behavior and Personality: An International Journal, 42. https://doi.org/10.2224/sbp.2014.42.7.1191
Xie, J., Chu, X., Zhang, J., & Huang, J. (2014b). Proactive Personality and Voice Behavior: The Influence of Voice Self-Efficacy and Delegation. Social Behavior and Personality: An International Journal, 42. https://doi.org/10.2224/sbp.2014.42.7.1191
Xiong, Y. (2021). Research on the Function of the Student Organization in Moral Education. Advances in Educational Technology and Psychology, 5(9), 190–196. https://doi.org/10.23977/aetp.2021.59022
Yuan, L., Kim, H. J., & Min, H. (2023). How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry. Sustainability, 15, 8851. https://doi.org/10.3390/su15118851
Afsar, B., Al-Ghazali, B. M., Cheema, S., & Javed, F. (2021b). Cultural intelligence and innovative work behavior: the role of work engagement and interpersonal trust. European Journal of Innovation Management, 24(4), 1082–1109. https://doi.org/10.1108/EJIM-01-2020-0008
Altinay, L., Kinali Madanoglu, G., Kromidha, E., Nurmagambetova, A., & Madanoglu, M. (2021). Mental aspects of cultural intelligence and self-creativity of nascent entrepreneurs: The mediating role of emotionality. Journal of Business Research, 131, 793–802. https://doi.org/https://doi.org/10.1016/j.jbusres.2020.10.048
Burkhanova, D. K., & Nurkanat, A. N. (2020). The role and peculiarity of student organizations in modern Kazakhstan society. https://api.semanticscholar.org/CorpusID:234899940
Camargo, A., Çelik, P., & Storme, M. (2020). Cultural self-efficacy increases creativity in bicultural dyads: Evidence from two dyadic divergent thinking tasks. Thinking Skills and Creativity, 38, 100725. https://doi.org/https://doi.org/10.1016/j.tsc.2020.100725
De La Rosa, E. (2019). The Impact of Self-Efficacy for Voice Behavior, Supervisor Responsiveness And Quality Leader-Member Exchange on Employee Organizational Commitment [Dissertation]. Our Lady of the Lake University.
Duan, J., Kwan, H. K., & Ling, B. (2014). The role of voice efficacy in the formation of voice behaviour: A cross-level examination. Journal of Management & Organization, 20(4), 526–543. https://doi.org/DOI: 10.1017/jmo.2014.40
Duan, J., Wang, X., Brinsfield, C. T., & Liu, S. (2020). How Enhancing Employee Well-Being Can Encourage Voice Behavior: A Desire Fulfillment Perspective. Human Performance, 33(5), 425–446. https://doi.org/10.1080/08959285.2020.1811708
Fridayani, J. A. (2022a). PENDAMPINGAN DALAM PENGELOLAAN ORGANISASI MAHASISWA. SIPISSANGNGI: Jurnal Pengabdian Kepada Masyarakat, 2(2), 109. https://doi.org/10.35329/sipissangngi.v2i2.2922
Fridayani, J. A. (2022b). Pengaruh Efikasi Diri, Motivasi Diri dan Manajemen Waktu terhadap Minat Mahasiswa dalam Berorganisasi. Jurnal Manajemen, Organisasi, Dan Bisnis, 2(2), 220–232. https://www.journal.unrika.ac.id/index.php/JMOB/index
Fridayani, J. A., Kusuma, S. E., Kusumajati, T. O., M, T. A. H., Wijayanto, W. A., & Press, S. D. U. (2023). Statistika Inferensial untuk Organisasi dan Bisnis. Sanata Dharma University Press. https://books.google.co.id/books?id=hYrcEAAAQBAJ
Fridayani, J. A., Kusuma, S. E., & Yuniarto, A. Y. (2023). Building Link-Match of Gen Z and The World Of Work Through Contextual-Adaptive Facilitation. Jurnal Bisnis Strategi, 31(2), 46–58. https://ejournal.undip.ac.id/index.php/jbs
Gallagher, M. W. (2012). Self-Efficacy. In V. S. Ramachandran (Ed.), Encyclopedia of Human Behavior (Second Edition) (pp. 314–320). Academic Press. https://doi.org/https://doi.org/10.1016/B978-0-12-375000-6.00312-8
Guo, Y., Wang, X., Plummer, V., Cross, W., Lam, L., & Wang, S. (2021). Influence of core competence on voice behavior of clinical nurses: A multicenter cross-sectional study. Psychology Research and Behavior Management, 14, 501–510. https://doi.org/10.2147/PRBM.S309565
Hair, J. F., Hult, T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition (Third Edition). SAGE.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. In European Business Review (Vol. 31, Issue 1, pp. 2–24). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-11-2018-0203
Jin, R., Wu, R., Xia, Y., & Zhao, M. (2023). What cultural values determine student self-efficacy? An empirical study for 42 countries and economies. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1177415
Joseph, S., & Shetty, N. (2022). An empirical study on the impact of employee voice and silence on destructive leadership and organizational culture. Asian Journal of Business Ethics, 11, 85–109. https://doi.org/10.1007/s13520-022-00155-0
Kim, J., Lee, S., & Byun, G. (2020). Building a thriving organization: The antecedents of job engagement and their impact on voice behavior. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/su12187536
Kong, F., Liu, P., & Weng, J. (2020). How and when group cohesiosn influences employee voice: A conservation of resources perspective. Journal of Managerial Psychology, 35(3), 142–154. https://doi.org/10.1108/JMP-04-2018-0161
Kusuma, S. E., & Fridayani, J. A. (2022). Institusi Dan Organisasi: Pengenalan, Identifikasi Dan Analisis Dasar. Sanata Dharma University Press.
Li, Y., Zhang, L., & Yan, X. (2022). How Does Strategic Human Resource Management Impact on Employee Voice Behavior and Innovation Behavior With Mediating Effect of Psychological Mechanism. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.920774
Liang, Z., Suntrayuth, S., Sun, X., & Su, J. (2023). Positive Verbal Rewards, Creative Self-Efficacy, and Creative Behavior: A Perspective of Cognitive Appraisal Theory. Behavioral Sciences, 13(3). https://doi.org/10.3390/bs13030229
Liu, F., Liu, J., & Ding, H. (2023a). Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange. Sustainability (Switzerland), 15(15). https://doi.org/10.3390/su151511706
Liu, F., Liu, J., & Ding, H. (2023b). Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange. Sustainability (Switzerland), 15(15). https://doi.org/10.3390/su151511706
Madrid, H. P. (2020). Emotion Regulation, Positive Affect, and Promotive Voice Behavior at Work. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.01739
Prihatsanti, U., Handoyo, S., & Ardi, R. (2020). I Am Sure I Can Speak Up: The Role of Efficacy on Employee Voice. Proceedings Ofthe 3rd International Conference on Psychology in Health, Educational, Social, and Organizational Settings (ICP-HESOS 2018), 224–229. https://doi.org/10.5220/0008587502240229
Prince, R., & Rao, M. K. (2020). Voice behavior of Indian IT employees: a moderated mediation model. International Journal of Organizational Analysis, 28(6), 1255–1271. https://doi.org/10.1108/IJOA-11-2019-1926
Razaghi, M., Chavoshian, H., Chanzanagh, H. E., & Rabiei, K. (2020). Religious fundamentalism, individuality, and collective identity: A case study of two student organizations in Iran. Critical Research on Religion, 8(1), 3–24. https://doi.org/10.1177/2050303219900226
Santosa, A., Akhmadsidikin, I., & Guswandi, I. (2018). Effect of Self Efficacy and Organizational Culture On Organizational Performance through Job Satisfaction PT. Trimitra Utama. International Journal of Business and Applied Social Science. www.cpernet.orghttp://ijbassnet.com/
Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan Keahlian Edisi 6 Buku 2.
Sharma, S., & Aparicio, E. (2022). Organizational and team culture as antecedents of protection motivation among IT employees. Computers and Security, 120. https://doi.org/10.1016/j.cose.2022.102774
Simosi, M. (2012). The moderating role of self‐efficacy in the organizational culture–training transfer relationship. International Journal of Training and Development, 16. https://doi.org/10.1111/j.1468-2419.2011.00396.x
Song, J., He, C., Wu, W., & Zhai, X. (2020). Roles of self-efficacy and transformational leadership in explaining voice-job satisfaction relationship. Current Psychology, 39(3), 975–986. https://doi.org/10.1007/s12144-018-9808-8
Sun, J., Sarfraz, M., Turi, J. A., & Ivascu, L. (2022). Organizational Agility and Sustainable Manufacturing Practices in the Context of Emerging Economy: A Mediated Moderation Model. Processes, 10(12). https://doi.org/10.3390/pr10122567
Sun, Y., Chen, J., Qian, C., Luo, X., & Wu, X. (2022). The Influence Mechanism of Political Skill on Safety Voice Behavior in High-Risk Industries: The Mediating Role of Voice Efficacy. International Journal of Environmental Research and Public Health, 19(23). https://doi.org/10.3390/ijerph192316162
Tan, V. M., Quoquab, F., Ahmad, F. S., & Mohammad, J. (2017). Mediating effects of students’ social bonds between self-esteem and customer citizenship behaviour in the context of international university branch campuses. Asia Pacific Journal of Marketing and Logistics, 29(2), 305–329. https://doi.org/10.1108/APJML-05-2016-0087
Vaughan‐Johnston, T. I., & Jacobson, J. A. (2020). Self‐efficacy theory. The Wiley Encyclopedia of Personality and Individual Differences: Models and Theories, 375–379.
Xie, J., Chu, X., Zhang, J., & Huang, J. (2014a). Proactive Personality and Voice Behavior: The Influence of Voice Self-Efficacy and Delegation. Social Behavior and Personality: An International Journal, 42. https://doi.org/10.2224/sbp.2014.42.7.1191
Xie, J., Chu, X., Zhang, J., & Huang, J. (2014b). Proactive Personality and Voice Behavior: The Influence of Voice Self-Efficacy and Delegation. Social Behavior and Personality: An International Journal, 42. https://doi.org/10.2224/sbp.2014.42.7.1191
Xiong, Y. (2021). Research on the Function of the Student Organization in Moral Education. Advances in Educational Technology and Psychology, 5(9), 190–196. https://doi.org/10.23977/aetp.2021.59022
Yuan, L., Kim, H. J., & Min, H. (2023). How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry. Sustainability, 15, 8851. https://doi.org/10.3390/su15118851
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2024-09-01
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Fridayani, J. A., Istono, M., & Kusuma, S. E. (2024). SELF-EFFICACY TO VOICE BEHAVIOR: THE ROLE OF CULTURAL INTELLIGENCE AND ORGANIZATIONAL CULTURE . JRMSI - Jurnal Riset Manajemen Sains Indonesia, 15(02), 09–20. https://doi.org/10.21009/JRMSI.015.2.02
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