Analysis of Service Excellent at PT Home Tester Indonesia

Abstract

Service Excellent is an activity carried out by a service provider with the specific aim of providing satisfaction that can be felt by customers. Services must be connected to consumers' hopes and desires for the products or services offered by a company so that consumers feel satisfaction This Research is executed to find out the applied service excellent that is used by PT. Home Tester Indonesia. The  methode  of  research  used  is  qualitative descriptive that gives the portrayal of service excellent of PT. Home Tester Indonesia. Data  collection  techniques  arecarried  out  through, namely observation, interviews, and documentation. The findings paint a generally positive picture. PT. Home Tester Indonesia employees demonstrate commendable qualities – positive attitudes, strong interpersonal skills and a genuine desire to help customers. They take the time to understand customer needs and go out of their way to ensure satisfaction. However, a key area for improvement emerged – response times. While the service itself may be good, delays in responding to customer inquiries or requests can have a significant impact on the overall experience. This can lead to frustration and perceptions of inefficiency. By addressing these issues, PT. Home Tester Indonesia can unlock its full service potential. Implementing measures to streamline communication channels and improve response times will demonstrate a commitment to customer satisfaction. This, in turn, can lead to increased customer loyalty, positive word-of-mouth recommendations and a stronger competitive advantage in the marketplace.