A Literature Review of Human Resource Management in Improving Performance in Health Services
DOI:
https://doi.org/10.21009/jtp.v26i2.46557Keywords:
Patient Safety Culture, Human Resource Factors, Healthcare EnvironmentAbstract
Patient safety is a critical concern in healthcare, and the development and maintenance of patient safety culture are influenced by various human resource factors. This literature review aims to investigate the relationship between human resource factors and safety culture in hospital settings. The study uses a comprehensive literature search using PubMed and Science Direct, focusing on studies conducted from 2020 to 2024 with inclusion criteria based on national journals with an appropriate research scope. The review synthesizes existing research to provide valuable insights into the relationship between human resource factors and patient safety culture within the healthcare environment. The preliminary conceptual framework integrates four main factors: communication, leadership, work procedures, and human factors, providing a comprehensive guide to understanding and improving patient safety culture within the healthcare environment. The review concludes that effective communication, strong and committed leadership, clear work procedures, and the crucial role of human factors are key elements in shaping patient safety culture within the healthcare environment. The findings highlight the interconnectedness of these factors and their collective influence on the safety climate within healthcare organizations. This study contributes to the understanding of how human resource management practices can be utilized to enhance patient safety culture and patient outcomes in hospital environments.
References
A Report of the NCIOM Task Force on Patient and Family Engagement. (2015). Issue Brief: Patient and Family Engagement: A Partnership for Culture Change. In North Carolina Medical Journal (Vol. 76, Issue 3). https://www.ncmedicaljournal.com/content/76/3/197%0Ahttps://www.ncmedicaljournal.com/content/76/3/197.abstract
Ahmed, S. S., van Rijswijk, S. P., & Farooq, A. (2023). Work Climate, Improved Communication, and Cohesive Work Linked with Patient Safety Culture: Findings from a Sports Medicine Hospital. Healthcare (Switzerland), 11(24). https://doi.org/10.3390/healthcare11243109
AHRQ. (2018). National Healthcare Quality and Disparities Reports. In AHRQ (Ed.), Encyclopedia of Human Services and Diversity (AHRQ Pub.). AHRQ Publication No. 19-0070-EF September 2019. https://doi.org/10.4135/9781483346663.n402
Aranha, V. P., & Venkateswaran, C. (2020). The impact of human resource and quality management in health care: A review. International Journal of Pharmaceutical Research, 12(4), 74–78. https://doi.org/10.31838/ijpr/2020.12.04.016
Ayanaw, T., Worede, E. A., Alemayehu, M., Worku, W., Abere, G., & Betew, B. D. (2023). Patient safety culture and associated factors among health care providers in government and private hospitals, Bahir Dar City Northwest, Ethiopia, 2022: a comparative cross-sectional study. BMC Health Services Research, 23(1), 1–9. https://doi.org/10.1186/s12913-023-09770-4
Chirinos Muñoz, M. S., Orrego, C., Montoya, C., & Sunol, R. (2023). Relationship between adverse events prevalence, patient safety culture and patient safety perception in a single sample of patients: a cross-sectional and correlational study. BMJ Open, 13(8), 1–10. https://doi.org/10.1136/bmjopen-2021-060695
Demisse, B., Balcha, F., & Shemsi, S. (2018). Patient safety culture and associated factors among health care workers in gamo gofa zone public hospitals, southern Ethiopia. In Perioperative Care and Operating Room Management. Elsevier Inc. https://doi.org/10.1016/j.pcorm.2024.100374
Hampel, K., & Hajduova, Z. (2023). Human Resource Management as an Area of Changes in a Healthcare Institution. Risk Management and Healthcare Policy, 16(December 2022), 31–41. https://doi.org/10.2147/RMHP.S388185
Huang, C. H., Wu, H. H., Lee, Y. C., & Li, X. (2024). The Critical Role of Leadership in Patient Safety Culture: A Mediation Analysis of Management Influence on Safety Factors. Risk Management and Healthcare Policy, 17(March), 513–523. https://doi.org/10.2147/RMHP.S446651
Jabarkhil, A. Q., Tabatabaee, S. S., Jamali, J., & Moghri, J. (2021). Assessment of patient safety culture among doctors, nurses, and midwives in a public hospital in Afghanistan. Risk Management and Healthcare Policy, 14, 1211–1217. https://doi.org/10.2147/RMHP.S292193
Kim, J. M., Suarez-Cuervo, C., Berger, Z., Lee, J., Gayleard, J., Rosenberg, C., Nagy, N., Weeks, K., & Dy, S. (2018). Evaluation of Patient and Family Engagement Strategies to Improve Medication Safety. Patient, 11(2), 193–206. https://doi.org/10.1007/s40271-017-0270-8
Kim, S. H., & Moon, K. J. (2023). Exploring influential factors on patient safety culture in delirium nursing care within long-term care facilities: a cross-sectional survey. BMC Health Services Research, 23(1), 1–7. https://doi.org/10.1186/s12913-023-10452-4
Kim, S., Kitzmiller, R., Baernholdt, M., Lynn, M. R., & Jones, C. B. (2023). Patient Safety Culture: The Impact on Workplace Violence and Health Worker Burnout. Workplace Health and Safety, 71(2), 78–88. https://doi.org/10.1177/21650799221126364
Listiowati, E., Sjaaf, A. C., Achadi, A., Bachtiar, A., Arini, M., Rosa, E. M., & Pramayanti, Y. (2023). How to engage patients in achieving patient safety: A qualitative study from healthcare professionals’ perspective. Heliyon, 9(2), e13447. https://doi.org/10.1016/j.heliyon.2023.e13447
Mansour, W., Aryaija-Karemani, A., Martineau, T., Namakula, J., Mubiri, P., Ssengooba, F., & Raven, J. (2022). Management of human resources for health in health districts in Uganda: A decision space analysis. International Journal of Health Planning and Management, 37(2), 770–789. https://doi.org/10.1002/hpm.3359
Olakunle James Oladapo, Jennifer Osayawe Atu Afolabi, Funmilola Olatundun Olatoye, & Oluwafunmi Adijat Elufioye. (2023). Elevating patient care through Human Resources (HR) excellence in healthcare organizations. World Journal of Advanced Research and Reviews, 20(3), 345–362. https://doi.org/10.30574/wjarr.2023.20.3.2439
Palmieri, P. A., Peterson, L. T., Pesta, B. J., Flit, M. A., & Saettone, D. M. (2010). Safety culture as a contemporary healthcare construct: Theoretical review, research assessment, and translation to human resource management. Advances in Health Care Management, 9, 97–133. https://doi.org/10.1108/S1474-8231(2010)0000009009
Poku, C. A., Attafuah, P. Y. A., Anaba, E. A., Abor, P. A., Nketiah-Amponsah, E., & Abuosi, A. A. (2023). Response to patient safety incidents in healthcare settings in Ghana: the role of teamwork, communication openness, and handoffs. BMC Health Services Research, 23(1), 1–9. https://doi.org/10.1186/s12913-023-10000-0
Sun, L., Lu, Q., Gao, W., Li, X., Cheng, J., Liu, D., & Cao, Y. (2021). Study on the influence of patient safety culture on the pain and turnover intention of Chinese nurses in adverse nursing events. Nursing Open, 10(10), 6866–6874. https://doi.org/10.1002/nop2.1936
Tenza, I. S., Attafuah, P. Y. A., Abor, P., Nketiah-Amponsah, E., & Abuosi, A. A. (2022). Hospital managers’ views on the state of patient safety culture across three regions in Ghana. BMC Health Services Research, 22(1), 1–14. https://doi.org/10.1186/s12913-022-08701-z
Thu, N. T. H., Anh, B. T. M., Ha, N. T. T., Tien, D. N. T., Giang, P. H., Nga, T. T., Nam, N. H., & Hung, P. T. (2023). Health staff perceptions of patient safety and associated factors in hospitals in Vietnam. Frontiers in Public Health, 11(October), 1–7. https://doi.org/10.3389/fpubh.2023.1149667
Watari, T., Kurihara, M., Nishizaki, Y., Tokuda, Y., & Nagao, Y. (2023). Safety culture survey among medical residents in Japan: A nationwide cross-sectional study. BMJ Open Quality, 12(4), 1–8. https://doi.org/10.1136/bmjoq-2023-002419
World Health Organization. (2013). Patients for patient safety: partnerships for safer health care. In World Health Organization (Ed.), WHO Document Production Services, Geneva, Switzerland (WHO/HIS/PS). World Health Organizations Document Production Service, Geneva, Switzerland. http://apps.who.int/iris/handle/10665/44189
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Sita Dewi Mulyawati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Jurnal Teknologi Pendidikan is an Open Access Journal. The authors who publish the manuscript in Jurnal Teknologi Pendidikan agree to the following terms.
Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)
-
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
-
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
- You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation.
- No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.