Analysis of Educational Technology Approaches in Supporting Health Services at College Clinics

Tiersa Reinie Undap

Authors

Tiersa Reinie Undap Universitas Negeri Manado

Keywords:

Educational Technology, Clinical Health Services, Universitas Negeri Manado

Abstract

Educational technology is a growing area of interest, including healthcare management in higher education. This study aims to evaluate the role of educational technology in improving health service management in college clinics, with a focus on the Universitas Negeri Manado Clinic. The research method used was a qualitative approach with data collection techniques including in-depth interviews, direct observation, and documentation. Data were analyzed using the triangulation method to identify key themes and in-depth interpretation of the influence of educational technology on health services. The results showed that the implementation of educational technology in college clinics can improve the efficiency and effectiveness of health services. Information technologies such as electronic medical record management systems and e-learning platforms have helped to improve the process of planning, implementing and evaluating health services. However, there are challenges in terms of system integration and additional training needs for staff. This study found that while educational technology provides significant benefits, its successful implementation is highly dependent on infrastructure readiness and user skills. Suggestions for improvement include increasing technology training for staff, updating hardware and software, and strengthening evaluation procedures to ensure that technology can be optimally used to improve the quality of health services.

References

Aji, W. K., & Soesanto, H. (2011). Analisis pengaruh kualitas pelayanan, harga dan fasilitas terhadap kepuasan pasien (studi pada Pasien Klinik As Syifa di Kab. Bekasi) [PhD Thesis, Universitas Diponegoro]. http://eprints.undip.ac.id/29543/

Alfansuri, F. N., Aini, R. Q., Nurkapid, M., & Wulandari, A. T. (2021). Kesiapan Pembelajaran Tatap Muka Dan Kesehatan Mental Siswa Sekolah Dasar Akibat Pembelajaran Daring. https://oldjournal.iainsurakarta.ac.id/index.php/academica/article/view/4130

Deshwal, P., Ranjan, V., & Mittal, G. (2014). College clinic service quality and patient satisfaction. International Journal of Health Care Quality Assurance, 27(6), 519–530.

Fu’ad, E. N., & Huda, N. (2018). Prestasi Kerja Berbasis Kedisiplinan, Kemampuan Kerja dan Profesionalisme Pegawai UNISNU Jepara. Media Ekonomi Dan Manajemen, 33(2). http://jurnal.untagsmg.ac.id/index.php/fe/article/view/626

Gause, G., Mokgaola, I. O., & Rakhudu, M. A. (2022). Technology usage for teaching and learning in nursing education: An integrative review. Curationis, 45(1). https://doi.org/10.4102/curationis.v45i1.2261

Giroth, L. G. J., Warouw, F. F., Rotty, V. N. J., & Oroh, O. (2021). The Persepsi Penyelenggara Pemilu dalam Mewujudkan Pemilu Ramah Lingkungan di Provinsi Sulawesi Utara. Jurnal Bina Praja: Journal of Home Affairs Governance, 13(2), 307–317.

Hendarti, H., Anggita, S., & Wina, W. (2008). Pemanfaatan SiStem informaSi untuk Pengelolaan medik dan JaSa keSehatan di klinik. CommIT (Communication and Information Technology) Journal, 2(1), 64–68.

Hetarion, B. D., Hetarion, Y., & Makaruku, V. (2020). Implementasi pendidikan karakter berbasis kearifan lokal cuci negeri dalam pembelajaran IPS. JTP-Jurnal Teknologi Pendidikan, 22(1), 1–12.

Kurniawan, C., Kusumaningrum, S. R., Utami, D. D., Sholeh, A., & Zakaria, Z. (2024). Junior High School Student Models in Online Learning as A Post-Covid Effect. JTP - Jurnal Teknologi Pendidikan, 26(1), Article 1. https://doi.org/10.21009/jtp.v26i1.37560

Machmud, R. (2008). Manajemen mutu pelayanan kesehatan. Jurnal Kesehatan Masyarakat Andalas, 2(2), 186–190.

Menon, S., & Suresh, M. (2020). Synergizing education, research, campus operations, and community engagements towards sustainability in higher education: A literature review. International Journal of Sustainability in Higher Education, 21(5), 1015–1051.

Nasional, I. D. P. (2003). Undang-undang republik Indonesia nomor 20 tahun 2003 tentang sistem pendidikan nasional. http://digilib.itbwigalumajang.ac.id/index.php?p=show_detail&id=1088

Pananrangi, H. A. R., & SH, M. P. (2017). Manajemen pendidikan (Vol. 1). Celebes media perkasa. https://www.google.com/books?hl=id&lr=&id=LwA2DwAAQBAJ&oi=fnd&pg=PR1&dq=Proses+pengaturan+kegiatan+ilmiah+atau+ilmu+seni+tentang+bagaimana+menggunakan+sumber+daya+secara+efisien+dan+efektif+serta+rasional+untuk+mencapai+tujuan+ini+disebut+manajemen+.&ots=1QqAXxAtJb&sig=CrIXOeuaH4fcE2ablSmxwAgr8FU

Pring, R. (2021). Education as a moral practice. In The RoutledgeFalmer Reader in the Philosophy of Education (pp. 195–205). Routledge. https://www.taylorfrancis.com/chapters/edit/10.4324/9781003209317-21/education-moral-practice-richard-pring

Priya, A. (2021). Case Study Methodology of Qualitative Research: Key Attributes and Navigating the Conundrums in Its Application. Sociological Bulletin, 70(1), 94–110. https://doi.org/10.1177/0038022920970318

Raharjo, S. B. (2014). Kontribusi delapan standar nasional pendidikan terhadap pencapaian prestasi belajar. Jurnal Pendidikan Dan Kebudayaan, 20(4), 470–482.

Rawung, W. H., Katuuk, D. A., Rotty, V. N. J., & Lengkong, J. S. J. (2021). Kurikulum dan tantangannya pada abad 21. Jurnal Bahana Manajemen Pendidikan, 10(1), 29–34.

Rumbay, C. A., Katuuk, D. A., Lengkong, J. S., & Rotty, V. N. (2021). A Holistic Approach of Ellen White in Christian Education Organization Concerning Total Quality Management. Polyglot: Jurnal Ilmiah, 17(2), 174–190.

Ryan, G. V., Callaghan, S., Rafferty, A., Higgins, M. F., Mangina, E., & McAuliffe, F. (2022). Learning outcomes of immersive technologies in health care student education: Systematic review of the literature. Journal of Medical Internet Research, 24(2), e30082.

Sa’dullah, A., & Hidayatullah, M. F. (2020). Design of Improving The Quality of Human Resources Based on Islamic Schools in Anak Saleh Foundation, Malang City. Nazhruna: Jurnal Pendidikan Islam, 3(2), 260–272.

SAFARDAN, E. F. (2016). Evaluasi Program Akselerasi Mutu Sekolah Berwawasan Internasional (PAMS-BWI) Di LPMP Jawa Barat (Penerapan Model Evaluasi Countenance Stake) [PhD Thesis, UNIVERSITAS NEGERI JAKARTA]. http://repository.unj.ac.id/2690/

Setyaningsih, W., & Adriani, R. B. (2016). Mutu Pelayanan dan Tingkat Kepuasaan Pasien di Klinik Terpadu Politeknik Kesehatan Surakarta. Jurnal Kesehatan Kusuma Husada. https://jurnal.ukh.ac.id/index.php/JK/article/download/144/173

Tuma, F. (2021). The use of educational technology for interactive teaching in lectures. Annals of Medicine and Surgery, 62, 231–235.

Warouw, F. F. (2020). TANGGUNG JAWAB PEMERINTAH KOTA MANADO DALAM MENGELOLA PARIWISATA PESISIR ℡UK MANADO. Desain Sains Arsitektur (DeSciArs), 1(1), 1–13.

Warouw, F. F., Mambo, C. D., Komedien, B. E. J., & Giroth, L. G. J. (2021). Metabolisme Pariwisata Berkelanjutan Kawasan Pesisir Pantai Teluk Manado. CV. Literasi Nusantara Abadi. http://repository.unima.ac.id:8080/bitstream/123456789/640/1/Metabolisme%20PAriwisata%20By%20Ferol%20dan%20Tim%20With%20Cover-compressed.pdf

White, R. E., & Cooper, K. (2022). Qualitative Research in the Post-Modern Era: Critical Approaches and Selected Methodologies. Springer International Publishing. https://doi.org/10.1007/978-3-030-85124-8