The Analysis of Conflict Management Strategies at PT Prager Kencana
DOI:
https://doi.org/10.21009/ISC-BEAM.013.36Keywords:
Human ResourceAbstract
This study analyzes conflict management strategies at PT Prager Kencana, focusing on three
types of conflict: between employees, with superiors, and work-related. Conflicts between
employees often arise from personality differences and personal issues, such as debts, which
can be resolved through open communication and clear lending policies.This research
methodology uses a qualitative approach with data collection methods through in-depth
interviews, observations, and document analysis. Conflict within a team is often considered as
one of the main obstacles to improving organizational performance. This study aims to analyze
the conflict management strategies implemented at PT Prager Kencana and their impact on
team performance. By using case study methods and in-depth interviews with team members.
Conflict with superiors is usually caused by micromanagement, which reduces employee
motivation. Therefore, evaluating leadership styles and management training is important to
increase employee autonomy. Inequity in the distribution of workload is also a source of
tension; open discussion and a project management system can increase transparency and
collaboration. With a structured approach, such as effective communication and understanding
of team personalities, PT Prager Kencana can manage conflict better. This study emphasizes
the importance of a culture that supports conflict resolution to increase employee productivity
and well-being, and turn conflict into a source of strength for innovation.
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