ANALYSIS OF USER CHARACTERISTICS AND TRAVEL BEHAVIOR OF TRANSJATIM BUS CORRIDOR V
DOI:
https://doi.org/10.21009/jpensil.v15i1.62805Keywords:
Public Transportation, TransJatim Bus, Customer Satisfaction, Service QualityAbstract
Daily mobility in the Gerbangkertosusila region requires public transportation services that are accessible and able to serve diverse user groups effectively. TransJatim Bus Corridor V (Cakraningrat) plays a strategic role in connecting Bangkalan and Surabaya, serving passengers with varying travel characteristics. This study aims to identify user characteristics and travel behavior of TransJatim Bus Corridor V passengers and to analyze the relationship between sociodemographic characteristics and travel behavior. A quantitative approach was employed through a questionnaire survey of 100 regular passengers at Purabaya Terminal, Surabaya, conducted from September to November 2025. The data were analyzed descriptively and using Crosstabs analysis with the Chi-Square test. The results indicate that passengers are predominantly young individuals with relatively low income levels, primarily traveling for school and work purposes. Passenger travel patterns are generally characterized by short first-mile and last-mile distances, with walking as the dominant access mode. The Chi-Square test results reveal that only gender has a significant relationship with the mode of transport used prior to utilizing TransJatim, while other sociodemographic variables show no significant relationship with travel behavior. These findings suggest that passenger travel behavior is relatively homogeneous across sociodemographic groups, highlighting the importance of providing affordable and easily accessible public transport services to support daily mobility.
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