EVALUATION OF THE IMPLEMENTATION OF STANDAR PELAYANAN MINIMAL (SPM) ON TOLL ROADS IN INDONESIA

Amar Mufhidin; Anasthasya Syalma; Fathimah Khoirunnissa; Janeeta Nur Fadillah

doi:10.21009/jpensil.v15i1.62812

Authors

Amar Mufhidin Building Engineering Education, Faculty of Engineering and Industrial Education, Indonesia University of Education
Anasthasya Syalma Building Engineering Education, Faculty of Engineering and Industrial Education, Indonesia University of Education
Fathimah Khoirunnissa Building Engineering Education, Faculty of Engineering and Industrial Education, Indonesia University of Education
Janeeta Nur Fadillah Building Engineering Education, Faculty of Engineering and Industrial Education, Indonesia University of Education

DOI:

https://doi.org/10.21009/jpensil.v15i1.62812

Keywords:

Evaluation, Minimum Service Standards, Toll Roads, Toll Road Service Performance

Abstract

Toll roads have a strategic role in supporting the mobility and distribution of goods in Indonesia, so the fulfillment of the Standar Pelayanan Minimal (SPM) is important to ensure safety, comfort, and service efficiency. This study evaluates the implementation of SPM in six national toll road corridors based on the Regulation of the Minister of Pekerjaan Umum dan Perumahan Rakyat (PUPR) Number 16/PRT/M/2014. The results of the study show that in general toll road services have met standards, especially in the indicators of average travel speed, transaction speed, and vehicle queue length at toll gates. However, unevenness and roughness of the pavement are still the main obstacles, which is reflected in the Surabaya-Gresik and Ciawi-Sukabumi sections due to unevenness of the pavement, as well as on the Cikampek-Palimanan section and the Ujung Pandang Toll Road Sections 1-3 due to the unavailability of up-to-date periodic monitoring data. The novelty of this study lies in the mapping of cross-corridor SPM fulfillment which shows that the decline in service performance is more influenced by operational factors and vehicle load over dimension over load (ODOL) on the logistics line than the quality of the initial construction. These findings confirm the importance of integrating information technology in predictive maintenance systems and adaptive traffic management to detect pavement degradation early. The limitation of this study lies in the use of secondary data, so that administrative discipline in updating operational data is an important factor for Badan Usaha Jalan Tol (BUJT) in supporting accurate and transparent decision-making.

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