Analysis of public service satisfaction at puskesmas pakuhaji tangerang
DOI:
https://doi.org/10.21009/ISC-BEAM.013.66Keywords:
Satisfaction, Public Service, Pakuhaji Health CenterAbstract
At present, government and non-government institutions are developing very rapidly, the government sector is very supportive of the work system, namely public services. This study examines Public Service Satisfaction at the Pakuhaji Health Center, Tangerang Regency. This study aims to understand the extent to which the level of public service satisfaction at the Pakuhaji Health Center, identify factors that influence while receiving services at the Pakuhaji Health Center, and explore efforts to improve these services. Data were collected through interviews, observation, and documentation, with primary and secondary sources providing comprehensive insights. The results of the study show that the level of public service at Pakuhaji Health Center is relatively good, so there is a need for training to improve the quality of public services. Apart from this level, this study highlights satisfaction factors in effective communication between patients and friendly staff and efficient infrastructure. This study seeks to improve public services by measuring Internal Quality Management (IKM) to provide good service to the community.
References
Izudin, A. (2019). Kepuasan masyarakat terhadap pelayanan publik dalam mewujudkan good governance di kecamatan umbulharjo kota yogyakarta. 4(1), 1–10. http://jurnal.unmer.ac.id/index.php/jkpp
Suandi, (2019). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Belitang Kabupaten OKU Timur. (N.D.).
Ferial Linardita, (2022). Mutu Pelayanan Kesehatan Meningkatkan Dengan Menerapkan Keselamatan Pasien Di Puskesmas. (N.D.).
Lestari Maya Dewi, (2024). Analisis Kepuasan Masyarakat Terhadap Pelayanan Kesehatan Berdasarkan Keputusan Kepala Dinas Kesehatan Kota Depok Di UPTD Puskesmas Pasir Putih. 13 (3) 240-247
Nirmala Isma, (2022). Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat Desa Bengkuang Kecamatan Suak Tapeh Kabupaten Banyuasin. (Vol. 9 No. 2)603-614
Awaliyah Matondang, K., Pasaribu, N., Situmeang, V., & Rasmita Tarigan, D. (2024). Reslaj: Religion Education Social Laa Roiba Journal Analisis Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat. Https://Doi.Org/10.47476/Reslaj.V6i5.1268
Azwar, H. (2020). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik. Sosio E-Kons, 11(3), 259. Https://Doi.Org/10.30998/Sosioekons.V11i3.3629
Dea Damayanti, L., Rai Suwena, K., Akhmad Haris, I., Pendidikan Ekonomi, J., & Ekonomi, F. (2019). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat (Ikm) Kantor Kecamatan Sawan Kabupaten Buleleng. In Jurnal Pendidikan Ekonomi Undiksha (Vol. 11, Issue 1).
Desmanto, (2023). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat (Ikm) Pada Puskesmas Perawatan Pagar Jati Kecamatan Pagar Jati Kabupaten Bengkulu Tengah. 15-31
Diani Putri, A., Budhiana, J., Dirgantara, T. I., Tinggi, S., Sukabumi, I. K., Kunci, K., Csi, Pasien, K., Kesehatan, P., & Qual, S. (2024). Analisis Kepuasan Pasien Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Kalapanunggal Kabupaten Sukabumi. Journal Health Society|, 13(1).
Idkhan, A. M. (2021). Tingkat Kepuasan Masyarakat Terhadap Pelayanan Publik (Evaluasi Implementasi Program Beras Sejahtera Di Kota Palopo). Https://Doi.Org/10.37541/Sosiosains.V7i2.633
J., Fikri Sapardan, M., & Hadithya, R. (2024). Ilmu Kesehatan Masyarakat Al-Tamimi Kesmas ARTICLE INFO ABSTRAK Artikel History. Journal Of Public Health Sciences, 13(1), 30–38. Https://Jurnal.Ikta.Ac.Id/Index.Php/Kesmas
Indah Nur, A., Sulistyo, Aini, Partiwi Ediwidjojo, S., & Oleh Politeknik Dharma Patria Kebumen, D. (2020). Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat Di Kantor Kecamatan Ayah Kabupaten Kebumen Jurnal E-Bis (Ekonomi-Bisnis). 4(2), 276–286. Https://Doi.Org/10.37339/Jurnal
Lu, D., & Chen, C. H. (2022). The Impact Of Public Service Motivation On Job Satisfaction In Public Sector Employees: The Mediating Roles Of Work Engagement And Organizational Commitment. In Mobile Information Systems (Vol. 2022). Hindawi Limited. Https://Doi.Org/10.1155/2022/7919963
Maniagasi, Y. G. (2022). Analisis Budaya Organisasi Dalam Meningkatkan Pelayanan Kesehatan Pada Puskesmas Depapre Kabupaten Jayapura Analysis Of Organizational Culture In Improving Health Services At Puskesmas Depapre, Jayapura District. Oktober, 2(2), 2022.
Nesimnasi, V., Romeo, P., & Ndoen, E. M. (2019). Indeks Kepuasan Masyarakat (IKM) Terhadap Kualitas Pelayanan Publik Di Puskesmas Oepoi Kota Kupang. In Lontar: Journal Of Community Health.
Rizkiyanto, D., Hakim, L., & Aryani, L. (2023). Indeks Kepuasan Masyarakat Dalam Peningkatan Kualitas Pelayanan Publik Di Uptd Puskesmas Cikampek. Communnity Development Journal, 4(4).
Sukandar, I., & Listiawaty, R. (2020). Tingkat Kepuasan Pelayanan Kesehatan Di Puskesmas Kebon Handil Kota Jambi Tahun 2020 Level Of Health Service Satisfaction In Kebon Handil Health Center In Jambi City 2020. In Jurnal Kesmas Jambi (Vol. 4, Issue 2). JKMJ.
Ulumiyah, N. H. (2018). Meningkatkan Mutu Pelayanan Kesehatan Dengan Penerapan Upaya Keselamatan Pasien Di Puskesmas. Jurnal Administrasi Kesehatan Indonesia, 6(2), 149. Https://Doi.Org/10.20473/Jaki.V6i2.2018.149-155
Wahyuni, N., & Farida, A. (2021). ABSTRACT Health Services In Serang Regency Have Implemented Regulation Of The Minister Of Health Number 4 Of 2019 Concerning Technical Standards For Fulfilling Basic Service Quality At Minimum Service Standards (SPM) In The Health Sector. 1(2), 179–190.
