Penerapan Personal Hygiene Waitress Pada Pelayanan di Restoran ”X” Kota Tasikmalaya

Abstract

Personal hygiene is an important aspect in the food and beverage industry because it directly influences the quality of service and customer comfort. Waitresses, as restaurant frontliners, have a strategic role in maintaining personal hygiene according to the standards set out in the Ministry of Health regulations. This study aims to determine the implementation of good personal hygiene by waitresses at Restaurant "X" in Tasikmalaya City. The research method used a quantitative descriptive approach. The research sample consisted of 15 waitresses selected using a total sampling technique. Data collection was conducted through observation and a checklist-based questionnaire. The results of the study indicate that: 1) the implementation of personal hygiene by waitresses is in the category of very appropriate to the established personal hygiene standards. 2) Supporting factors for the implementation of personal hygiene by waitresses are body image, knowledge, work environment, and socioeconomic status, indicating a category of very appropriate to the established personal hygiene standards. Meanwhile, inhibiting factors are limited facilities and workload, which are the main obstacles in the consistent implementation of personal hygiene. The findings of this study emphasize the need to improve hygiene facilities and improve personal hygiene SOPs to support optimal hygiene implementation. Further research has the opportunity to examine the influence of SOPs, workload, and work culture on the implementation of personal hygiene in the restaurant industry.