The Influence Of Responsiveness And Ease Of Access To Online Administrative Services On Student Satisfaction At The Faculty Of Economics, Jakarta State University
DOI:
https://doi.org/10.21009/ISC-BEAM.013.124Keywords:
Responsiveness, Ease of Access, Online Administration Services, Student SatisfactionAbstract
This study aims to analyze the effect of responsiveness and ease of access to online administrative services on student satisfaction at the Faculty of Economics, State University of Jakarta. In this study, a qualitative approach is used to explore in depth the experiences, perceptions, and expectations of students towards online administrative services provided by the faculty. Data collection was conducted through in-depth interviews with four purposively selected students from the Faculty of Economics, Jakarta State University, as well as observation of the use of online services, and documentation. The research findings show that staff responsiveness in responding to student questions or complaints and the ease of access to the online service interface have an important role in shaping student satisfaction levels. The results of this study are expected to provide recommendations for the university to improve the quality of online administration services in order to create a better service experience and optimal satisfaction for students.
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